For the second time, Fender has replaced a neck for me at their cost. The first was a Tele with a maxed out truss rod adjustment. This time the blame was mine, on my Strat. I stripped out the truss rod nut, which on a Fender is a pain, you can't get to the nut without drilling out the plug at the head. But there were some questionable issues about the neck, so they agreed to just replace the neck at their cost. I bought the guitar 3 years ago.
Fender is pretty good about supporting the product, at least on their American product. I have heard they are not as good on the cheaper lines, but you get what you pay for. I promised them never to adjust the truss rod again on one of my fenders.
Full Version: Fender Warranty Service
QUOTE (fkalich @ Jan 4 2010, 10:13 PM) <{POST_SNAPBACK}>
For the second time, Fender has replaced a neck for me at their cost. The first was a Tele with a maxed out truss rod adjustment. This time the blame was mine, on my Strat. I stripped out the truss rod nut, which on a Fender is a pain, you can't get to the nut without drilling out the plug at the head. But there were some questionable issues about the neck, so they agreed to just replace the neck at their cost. I bought the guitar 3 years ago.
Fender is pretty good about supporting the product, at least on their American product. I have heard they are not as good on the cheaper lines, but you get what you pay for. I promised them never to adjust the truss rod again on one of my fenders.
Fender is pretty good about supporting the product, at least on their American product. I have heard they are not as good on the cheaper lines, but you get what you pay for. I promised them never to adjust the truss rod again on one of my fenders.
Great to hear this.
Adjusting truss rod can be problematic sometimes...
QUOTE (fkalich @ Jan 4 2010, 10:13 PM) <{POST_SNAPBACK}>
For the second time, Fender has replaced a neck for me at their cost. The first was a Tele with a maxed out truss rod adjustment. This time the blame was mine, on my Strat. I stripped out the truss rod nut, which on a Fender is a pain, you can't get to the nut without drilling out the plug at the head. But there were some questionable issues about the neck, so they agreed to just replace the neck at their cost. I bought the guitar 3 years ago.
Fender is pretty good about supporting the product, at least on their American product. I have heard they are not as good on the cheaper lines, but you get what you pay for. I promised them never to adjust the truss rod again on one of my fenders.
Fender is pretty good about supporting the product, at least on their American product. I have heard they are not as good on the cheaper lines, but you get what you pay for. I promised them never to adjust the truss rod again on one of my fenders.
Was your promise the condition or...
Just kidding mate, great to hear that they replaced the neck, every company should do it.
Good to hear, I wish all companies were the same!
I love Fender! That is phenomenal customer support!
Ask NoSkill about his "What strat?" or rather "White Strat" sometime. Hopefully he'll tell the still-ongoing tale.
This is very good to hear! How long does warranty last for Fender guitars (american ones) ??? I'm not quite sure, but it really cool that they replaced the neck after 3 years (and it wasn't broken when you got the guitar).
That's pretty good Customer Service!!!
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