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Posted by: fkalich Jan 4 2010, 10:13 PM

For the second time, Fender has replaced a neck for me at their cost. The first was a Tele with a maxed out truss rod adjustment. This time the blame was mine, on my Strat. I stripped out the truss rod nut, which on a Fender is a pain, you can't get to the nut without drilling out the plug at the head. But there were some questionable issues about the neck, so they agreed to just replace the neck at their cost. I bought the guitar 3 years ago.

Fender is pretty good about supporting the product, at least on their American product. I have heard they are not as good on the cheaper lines, but you get what you pay for. I promised them never to adjust the truss rod again on one of my fenders.

Posted by: Jerry Arcidiacono Jan 4 2010, 10:23 PM

QUOTE (fkalich @ Jan 4 2010, 10:13 PM)

For the second time, Fender has replaced a neck for me at their cost. The first was a Tele with a maxed out truss rod adjustment. This time the blame was mine, on my Strat. I stripped out the truss rod nut, which on a Fender is a pain, you can't get to the nut without drilling out the plug at the head. But there were some questionable issues about the neck, so they agreed to just replace the neck at their cost. I bought the guitar 3 years ago.

Fender is pretty good about supporting the product, at least on their American product. I have heard they are not as good on the cheaper lines, but you get what you pay for. I promised them never to adjust the truss rod again on one of my fenders.

Great to hear this.
Adjusting truss rod can be problematic sometimes...

Posted by: Ivan Milenkovic Jan 5 2010, 01:30 AM

QUOTE (fkalich @ Jan 4 2010, 10:13 PM)

For the second time, Fender has replaced a neck for me at their cost. The first was a Tele with a maxed out truss rod adjustment. This time the blame was mine, on my Strat. I stripped out the truss rod nut, which on a Fender is a pain, you can't get to the nut without drilling out the plug at the head. But there were some questionable issues about the neck, so they agreed to just replace the neck at their cost. I bought the guitar 3 years ago.

Fender is pretty good about supporting the product, at least on their American product. I have heard they are not as good on the cheaper lines, but you get what you pay for. I promised them never to adjust the truss rod again on one of my fenders.

Was your promise the condition or...

Just kidding mate, great to hear that they replaced the neck, every company should do it.

Posted by: Fran Jan 5 2010, 04:12 PM

Good to hear, I wish all companies were the same!

Posted by: Praetorian Jan 6 2010, 10:42 PM

I love Fender! That is phenomenal customer support!

Posted by: jafomatic Jan 6 2010, 10:54 PM

Ask NoSkill about his "What strat?" or rather "White Strat" sometime. Hopefully he'll tell the still-ongoing tale.

Posted by: Bogdan Radovic Jan 6 2010, 11:01 PM

This is very good to hear! How long does warranty last for Fender guitars (american ones) ??? I'm not quite sure, but it really cool that they replaced the neck after 3 years (and it wasn't broken when you got the guitar).

Posted by: Sensible Jones Jan 7 2010, 10:01 PM

That's pretty good Customer Service!!!

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GMC Forum _ GEAR & PRODUCTION _ Fender Warranty Service