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Posted by: Phil66 Jan 5 2019, 09:20 PM

Hello folks,

Anyone using the Focusrite Control with a 2nd Gen Scarlett? My slider controls do nothing at all, in Mix Control (1st Gen) I could balance everything out in there using the sliders.

Probably just a setting somewhere,

Cheers

Posted by: Caelumamittendum Jan 5 2019, 09:29 PM

Which slider? I have a Scarlett 6i6 2nd gen and have no problems

First thought. Is your Scarlett (Focusrite USB) selected as the source of sound in the Windows sound settings (control panel)?

Posted by: Phil66 Jan 5 2019, 09:40 PM

Thanks Ben,

Yes it is set to default audio device.

None of the sliders work in this pic. I'm out of my studio now buddy but anything you say I can check out tomorrow. Thank you.

https://flic.kr/p/Qgjmpz

Posted by: Todd Simpson Jan 5 2019, 09:48 PM

This may sound obvious, but did you try a "cold boot"? Power all the way down, not just a warm restart?

Posted by: Caelumamittendum Jan 5 2019, 09:50 PM

Sounds weird. I just checked mine and they all worked. I can't really think why they wouldn't work. Have you tried saving your settings and restoring to factory defaults in Focusrite Control? I believe there's an option for both saving and restoring to factory defaults.

Is it with every application they don't work? Reaper, YouTube, Spotify etc. or only one application?

Posted by: Phil66 Jan 5 2019, 11:07 PM

A cold start doesn't change it. The sliders do absolutely nothing other than slide for any application. It's probably been like it since install but I haven't been doing much recording. I found Mix Control great for balancing guitar input and backing, obviously it can be done other ways but it's just simpler using Control

Posted by: Caelumamittendum Jan 6 2019, 09:45 AM

Did you try the factory reset?

Posted by: Phil66 Jan 6 2019, 05:01 PM

I'll try that this evening buddy. If that doesn't work I'll uninstall and r reinstall. I was just hoping someone would say "make sure you've tick the wottsit setting"

Posted by: Phil66 Jan 6 2019, 07:21 PM

Factory reset from the menu did it, thanks buddy, nice one

Posted by: Caelumamittendum Jan 6 2019, 07:58 PM

Glad to hear it I sometimes end up having done something or messed up something in the control panel making things not work, so I've ended up having to do a factory reset a few times.

Posted by: Phil66 Jan 6 2019, 08:17 PM

Good trick to know thanks

Posted by: Phil66 Jan 6 2019, 09:55 PM

Well I thought it had sorted it but without even turning the computer off, just doing some work in Excell and Word, it has gone back to not working, even factory reset doesn't work.

Further to above, here is what it looks like after a full re-install. Look how low the output meters are. I can't control a thing I might as well not even open Focusrite Control. Before I did the Re-install the output meters were hitting the red and I had to use the YouTube volume to bring it down, in that image the YouTube volume is maxed out!!!!!!!!!!

https://flic.kr/p/RV4Jgf


Just when you think everything is getting back on track something else comes up. Sometimes I think it would be less stress just watching the TV, you waste so much time sorting out the crap and not getting to practise you wonder if it's all worth it

Posted by: Caelumamittendum Jan 7 2019, 01:39 AM

So it plays back at a low volume if I understand correctly. Have you tried a different USB port in your computer? Both 2.0 and 3.0 etc?

Posted by: Phil66 Jan 7 2019, 08:15 AM

Not really at low volume because I can alter it with the main vol knob on the Scarlett but the meters don't change.

I'll try another usb socket. I have got it into my powered hub though, maybe that's it, thing is I have the Scarlett as my sound card for two computers. I ran my 1st Gen from my hub for a long time, no problems.

Posted by: Caelumamittendum Jan 7 2019, 10:09 AM

So the meter doesn't change, as in it is stuck?

Posted by: Phil66 Jan 7 2019, 10:12 AM

It does go up and down with the music, but I can't max out or silence the sound with the slider.

Posted by: Caelumamittendum Jan 7 2019, 10:17 AM

I just looked at your screenshot again, and it shows that it has peaked at -1.3 db. While some music go to about 0 db, I don't think it's necesarily that low at -1.3. Without knowing a lot about it though. I'm trying to think what else could cause some of this.

Have you tried playing a YouTube video with music to see what it peaks at?

Sorry if I'm asking dumb questions. Just trying to figure out.

Also, in the first picture you have selected your headphone 1 output, while in the second you have selected another one. Is it the same for all outputs? Monitor output 1+2, headphone 1 and headphone 2?

If you're playing through your monitors while having selected the headphone 1, then the monitors slider won't react.

Posted by: Phil66 Jan 7 2019, 01:04 PM

Look at the output meter in the last one, that is with the same YouTube video as the first screenshot. The difference is that one the first screen shot the YouTube sound slider was at less than a 1/4 up, on the second screen shot the YouTube video was at maximum.

It's all odd and the sliders have zero impact on anything.

Posted by: Caelumamittendum Jan 7 2019, 05:19 PM

I only see sound on your second screenshot, not one the first?

And it would seem the meter for the output monitor 1+2 on the left side shows the same dB as the software (DAW) playback meter. Low volume, that is, since the slider is down, while the headphone outs (left side) show higher volume, as the control panel slider is presumably turned up.

I know that you're saying none of it work, it just seems from the screenshots as if it works as it should to me, kinda.

Did you try all the different outputs? By that I mean the monitor outputs and the headphones 1 and headphones 2 output, to see if it acts the same? As said, if I have selected monitor output on the left side, but listen through my headphones, the slides won't do a thing and vice versa.

I'm sorry if I'm asking dumb questions that you have already considered.

Posted by: Phil66 Jan 7 2019, 05:40 PM

I'll do a video this evening buddy. The meters wouldn't change if I put the sliders to the opposite end of where they are, the sliders do nothing, it doesn't matter where they are

Posted by: Caelumamittendum Jan 7 2019, 05:43 PM

I'm sorry to ask again, cause I don't seem to get an answer. Even when you select different outputs, i.e. clicking on headphone 1 on the left and listen through the headphone 1, the sound doesn't change?

Posted by: Phil66 Jan 7 2019, 07:45 PM

That's correct. As I said, NONE of the sliders do anything at all

Posted by: Todd Simpson Jan 7 2019, 08:41 PM

Is it possible that you have accidently chained or locked your sliders by clicking on a tiny check box somehwere in your configuration utility? At this point, the only thing that comes to mind is

Uninstall
Cold Boot
Re Install

that should clear out any settings that may be causing the issue.

Have you contacted Tech Support for focus rite btw?

Posted by: Mertay Jan 7 2019, 09:08 PM

Is there a program which runs the controller? for example, my gt-1's controller software uses adobe air so if the control program uses something like that maybe an update might help?

Posted by: Phil66 Jan 7 2019, 09:37 PM

Grrrrrrrrrrrr,

Just booted to do a video of the sliders for Ben and it is working fine now, fingers crossed it's going to stay that way

Posted by: Caelumamittendum Jan 8 2019, 01:55 AM

If it happens again, please do a video It's easier to see what happens

Posted by: Todd Simpson Jan 8 2019, 03:02 AM

Now that's odd. Also, it's the worst result one could hope for in that it's "intermittent". As anyone who does diagnosis can tell you, intermittent failure is the most difficult to diagnose.

Posted by: Phil66 Jan 10 2019, 08:41 PM

Sorry folks, it seems that the intermittent fault was my brain. I didn't spot the fact that if you click on an output it turns black and activates that output BUT the bigger thing I didn't spot is that you can click on the greyed out outputs and slide the slider and nothing will happen. For instance, if you mute the Scarlett using the front hardware button and put your headphones on, yes you will hear sound BUT, unless you activate that output, you can move the slider and nothing will happen.

This is what I must have done on the times it didn't work, I was either listening through the headphones with the speaker output active or visa versa. As I said, you will always get sound but the sliders move BUT only work if you click to activate that particular output.

It's so so different and I guess I should RTFM!!!!!!!!

Sorry for wasting your time folks

Cheers

Phil

https://youtu.be/FUlooITi3Eg

Posted by: Caelumamittendum Jan 10 2019, 08:44 PM

That was what I was trying to ask and point out several times I think?

I'm glad you got it figured out though!

And don't even be sorry!

Posted by: Phil66 Jan 10 2019, 09:22 PM

Sorry buddy, I kinda didn't quite get it, I could see the slider moving but nothing happening with the volume, I didn't even notice that the output box hadn't changed colour. As far as I was concerned, at the time, if the slider is moving then the sound should alter In my defence it does seem a little strange to allow the slider to move on a greyed out box and nothing to happen though

Posted by: Caelumamittendum Jan 10 2019, 10:17 PM

As said, don't worry and don't be sorry! I was just jokingly saying it was what I had asked I'm just glad you figured it out and that you will hopefully have less problems with it from now on. It's always difficult to go from one iteration of a software to a new one that has completely changed

Posted by: Phil66 Jan 10 2019, 10:32 PM

Thank you for your patience buddy

Posted by: Todd Simpson Jan 11 2019, 01:14 AM

Glad it worked out! It's usually something small like this. Good news is nothing is wrong with your gear!
Todd