Gibson Service
fkalich
Aug 17 2009, 08:33 PM
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I have always had the best service calling Nashville, dealt with them 3 or 4 times. They answer the phone promptly, are always friendly. Recently I broke my jack plate on my 58 Reissue (my fault for not using an angle plug). It was out of the 1 year warranty for parts (they only warranty the body and neck for life). You can't get one of these jack plates in a store or on ebay as they are 58 spec. Gibson Fed Ex'ed me a replacement at no charge. Good company.

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Saoirse O'Shea
Aug 17 2009, 09:04 PM
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Nice to hear of a big company company that takes customer care seriously smile.gif

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Ivan Milenkovic
Aug 17 2009, 09:08 PM
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That's pretty cool man, these kind of things make a stand out company.

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MickeM
Aug 17 2009, 09:19 PM
Born of NWOBHM, Moderation Team Leader
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From: Stockholm, Sweden
Great customer service it seems smile.gif

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audiopaal
Aug 17 2009, 10:27 PM
Competitions Coordinator - Up the Irons
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Joined: 17-February 08
From: Stavanger, Norway
Very nice of them smile.gif
I'm glad you got your part, and at no charge.. great stuff smile.gif

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Fran
Aug 18 2009, 12:06 AM
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From: Spain
Awesome. It's good to hear Gibson cares for their costumers (as they should), but it's not the case with many other (expensive) brands out there.

Glad to hear it Fkalich smile.gif

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Marshmall0wz
Aug 18 2009, 07:54 PM
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this has happened with chicken head knobs on my sg twice. very nice people

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