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Posted by: Mertay Oct 19 2017, 08:29 AM

So I found a bug (something minor, about a delay fx) on the gt-1 want wanted to inform roland about this...later to find its damn impossible.

I registered to their site, main site only accepts e-mail from USA. I went to my countrys mirror site and there's no e-mail at all. Asked in a forum, they provided a link and I sent the e-mail. 2 days later the "system" noticed I'm not from USA and probably didn't forward my e-mail to boss headquarters. Someone else in the forum gave me a link to sign in a Canadian forum that might help but uhh I give up

I remember asking a basic question to Joyo a few months back and they replyed 3-4 days later. Ibanez is also similar to boss but they had a forum for general use and situations like these.

Its a Japanese business thing I guess to force route customers to distributors (those in USA also can't directly contact headquarters) and this sucks. The system expects a sales guy (who probably knowns very little about guitar, fx) to inform a software bug regarding a delay to Japan

Posted by: PosterBoy Oct 19 2017, 04:59 PM

Facebook or Twitter them. Social media works wonders

Posted by: Mertay Oct 20 2017, 09:51 AM

I checked their FB page after your comment and noticed so many people commenting (requests etc.) but no reply to any of them I paste a link on a gt-1 photo of the problem incase anyone notices.

Posted by: Todd Simpson Oct 20 2017, 07:38 PM

That's lame. If they are not responding on social media it's just not good imho. I get that they have wads of folks posting but yeah, folks expect social media to be responsive. If it's not, it can be negative for any vendor.