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Posted by: Marc_Maiden Jul 11 2009, 12:53 AM

SUNNYVALE,
CA, US 07/10/2009 2:24 P.M. THE PACKAGE WAS DAMAGED IN TRANSIT. UPS WILL NOTIFY THE SENDER WITH THE DETAILS
07/10/2009 4:26 A.M. OUT FOR DELIVERY
07/10/2009 1:09 A.M. ARRIVAL SCAN
SAN PABLO,
CA, US 07/09/2009 11:49 P.M. DEPARTURE SCAN
07/09/2009 12:09 P.M. ARRIVAL SCAN
LENEXA,
KS, US 07/08/2009 6:31 A.M. DEPARTURE SCAN
LENEXA,
KS, US 07/07/2009 11:19 P.M. ARRIVAL SCAN
KANSAS CITY,
KS, US 07/07/2009 10:49 P.M. DEPARTURE SCAN
07/07/2009 8:16 P.M. ORIGIN SCAN
US 07/07/2009 7:41 A.M. BILLING INFORMATION RECEIVED

Posted by: Pedja Simovic Jul 11 2009, 12:55 AM

Marc what kind of package was damaged ? New guitar or ?

Posted by: Déjà vu Jul 11 2009, 12:57 AM

Oh man! Is there anyway you can be reimbursed?

Posted by: Muris Varajic Jul 11 2009, 01:06 AM

What was in the package?????

Posted by: Marc_Maiden Jul 11 2009, 01:06 AM

that was my blackstar!!!!!

i called them, they said that they cant give me any credit until they either here from UPS or get the package back...i think it would have been easier to get the damaged package and return it in store...but oh well it didnt even reach my house lol...

so now its going to be at least 5 days or so, so i wont be able to be in the guitar masters competition

Posted by: sted Jul 11 2009, 10:50 AM

oh man, ups are ususally pretty good, sorry to hear that but at least they spotted it and you didnt just get a damaged item!

Posted by: audiopaal Jul 11 2009, 10:55 AM

QUOTE (Marc_Maiden @ Jul 11 2009, 02:06 AM)

that was my blackstar!!!!!

i called them, they said that they cant give me any credit until they either here from UPS or get the package back...i think it would have been easier to get the damaged package and return it in store...but oh well it didnt even reach my house lol...

so now its going to be at least 5 days or so, so i wont be able to be in the guitar masters competition

That blows, I'm so sorry man

I'll extend the deadline a week, so you can get a recording for the competition

I should probably ask Kris or Andrew..
But since I consider myself the competitionmaster, I'll just make that decision

Posted by: Ivan Milenkovic Jul 11 2009, 03:09 PM

Oh man that is terrible news I didn't know these things can happen so easily. I hope they have it fixed soon

Posted by: sigma7 Jul 11 2009, 03:36 PM

hey im right next to sunnyvale right now too...that sucks so much man...r u going to get a refund or a new product?

Posted by: Sensible Jones Jul 11 2009, 04:01 PM

That's some serious bad luck right there Marc!!!!

Posted by: NoSkill Jul 11 2009, 04:06 PM

Ooof! I've been there, except I found out when FedEx dropped it off at my door looking like it had just been run over by a truck...twice. Sorry bro, it's hard to be patient when at times like this. We're all with you.

Posted by: Andrew Cockburn Jul 11 2009, 06:55 PM

QUOTE (audiopaal @ Jul 11 2009, 05:55 AM)

That blows, I'm so sorry man

I'll extend the deadline a week, so you can get a recording for the competition

I should probably ask Kris or Andrew..
But since I consider myself the competitionmaster, I'll just make that decision

How dare you ! Absolutely not, you have exceeded your authority!!!!

Just kidding - even I have to do what the competitionmaster says - good call Paal

Posted by: audiopaal Jul 11 2009, 07:33 PM

QUOTE (Andrew Cockburn @ Jul 11 2009, 07:55 PM)

How dare you ! Absolutely not, you have exceeded your authority!!!!

Just kidding - even I have to do what the competitionmaster says - good call Paal

Haha, thanks Andrew

Posted by: JVM Jul 11 2009, 07:42 PM

You should have gotten the carvin! No, I'm just kidding.

I'm sorry to hear this man It looks from the details that it just happened as it was getting so close too. But these things happen, just a little lost time in the end.

Posted by: Santiago Diaz Garces Jul 11 2009, 08:36 PM

Did you talk with them? How's the situation now?

Posted by: fkalich Jul 11 2009, 08:55 PM

I agree. Should have gotten the Belair, or even two fo them. I would take this as a sign from God, to quote Stonewall Jackson "`He who does not see the hand of God in this is blind, sir, blind!'"

Although I will say this, I see you got it from MF. Kansas took care of you, it was those dope smoking CA delivery guys who dropped it.

QUOTE (JVM @ Jul 11 2009, 01:42 PM)

You should have gotten the carvin! No, I'm just kidding.

I'm sorry to hear this man

It looks from the details that it just happened as it was getting so close too. But these things happen, just a little lost time in the end.

edit: GC and MF are really the same company for all practical purposes (except accounting), they ship from the same places.

Posted by: Marc_Maiden Jul 11 2009, 09:48 PM

well when i had asked for your suggestions, the blackstar was on its way...but thanks audio for the extension, i do have the song tabbed and ready to go, just need to record

*sigh*

im going to GC tomorrow to see if they can just give me one since it never got to my house, and its already on its way back....

on a brighter note, i got a TC electronics G sharp for $50 with a footswitch,

on sharp note, i dont have an amp to use it with hahaha

Posted by: Santiago Diaz Garces Jul 11 2009, 10:20 PM

I think that Guitar Center will give you a solution. It's not your fault at all.

Posted by: fkalich Jul 11 2009, 11:03 PM

QUOTE (Santiago Diaz Garces @ Jul 11 2009, 04:20 PM)

I think that Guitar Center will give you a solution. It's not your fault at all.

Title to property in such a consumer purchase can not even pass to the buyer until it arrives at their door. So you can't have liability for an item that you have never even owned.

For title to pass to a buyer during shipment, certain specific conditions must be made (which never happens on such purchases). Even if a seller (as some Ebay sellers) states that he has no liability for damage in shipment, that is immaterial. That has as much legal weight as me getting drunk and driving my car yelling out the window "I have no liability for anyone I kill on the street!".

That being said, major internet sellers such as GC (and sister companies such as MF), American Musical, the others, are very great with customers. They have to be to an extent, for example, they have to accept returns in good condition for 30 days. But beyond that, these outfits really are great about service, reliability.

Posted by: jdriver Jul 12 2009, 04:48 AM

I can't imagine what could have happened to it on the truck, those things are well packaged to withstand bumps and bruises. I wonder if it fell out of the truck? Anyway, so sorry for your bad luck. Nothing is quite so disappointing as gear that is delayed.

Posted by: fkalich Jul 12 2009, 05:07 AM

QUOTE (jdriver @ Jul 11 2009, 10:48 PM)

I can't imagine what could have happened to it on the truck, those things are well packaged to withstand bumps and bruises. I wonder if it fell out of the truck? Anyway, so sorry for your bad luck. Nothing is quite so disappointing as gear that is delayed.

While it is understandable that they would have hired some guy named Bevis, they really should have checked the references more carefully before they hired someone named Butthead.

Posted by: Marc_Maiden Jul 12 2009, 06:23 AM

yeah well, tomorrow im going to go to guitar center to try to get my $400 back in cash,

i just found out a friend of mine will hand build me a tube amp head with my specs for $400...

i think THAT is a great deal!

Posted by: Bogdan Radovic Jul 12 2009, 11:32 AM

So sorry to hear about this I hope you will be able to refund money at GC...

Posted by: Pedja Simovic Jul 12 2009, 11:54 AM

QUOTE (Marc_Maiden @ Jul 12 2009, 07:23 AM)