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Posted by: Tosi Nov 17 2008, 01:15 PM

Hello everyone !

I have a Problem with the new Videoplayer the Sound is balking . What can I do?

Posted by: Muris Varajic Nov 17 2008, 01:16 PM

Clips are bigger,need more time to buffer.
Press pause until video is fully buffered and then press play,helps?

Posted by: Bogdan Radovic Nov 17 2008, 01:22 PM

Let the video pre load longer, also you can try clicking on the players interface (down there where play button is) with your right mouse click and going to quality > low selection for flash...That won't affect quality of video but will boost your performance so sound shouldn't be cracking..

Posted by: tommyboy Nov 17 2008, 02:30 PM

I too am having problems with the new player. Choppy video and sound. I tried adjusting the settings to a lower quality but with the same results. I'm using the very latest version of the flash player in Firefox 3.0.3. Please help!!

tommyboy

Posted by: Bogdan Radovic Nov 17 2008, 02:39 PM

Have you left the player to buffer the video completely ? Does it still sound choppy ? You need to adjust the settings to low on the players bar, not the video itself..So you can click under the PLAY video button on the player itself (red frame) with your right mouse click and choose quality > low...That should improve the performance greatly.

Posted by: Nazgul Nov 17 2008, 02:42 PM

I also find it slightly annoying that if I go back from "Feedback" to "Lesson", the video always has to load again. That didn't happen with the old player, did it?

Posted by: Bogdan Radovic Nov 17 2008, 02:52 PM

You mean when you post a feedback , lesson player restarts ?? That happened with the old player, exactly the same..

Posted by: tommyboy Nov 17 2008, 03:00 PM

Hi,

First I have a very high speed connection and the buffer is way ahead of the current playing position. Secondly, I've tried adjusting the settings. All this does is speed up or slow down the choppiness. I hope this can be solved otherwise I'm not going to be able to use any of the new lessons!! That would suck!

tommyboy

P.S. If it helps I can view other high def videos on other sites. So I'm thinking it's something native to this player on this site.

Posted by: Martin la guitarra Nov 17 2008, 03:09 PM

i found the old player more helpful. Now i have to w8 1min before i can watch a lesson (buffring)

Posted by: tommyboy Nov 17 2008, 03:16 PM

Ok, just trying get to the bottom of this problem. I was looking at the gear section of the forum and someone was having trouble viewing Kris's 101 lessons. So I though I'd take a look. I don't have quite the same problem as him but the sound part of the videos are just fine. However, the video plays slow and choppy even after the full file has downloaded. Don't know if this is related or not. Just trying to help figure this out.

tommyboy

Posted by: OrganisedConfusion Nov 17 2008, 03:22 PM

Video is incredible now. No problems here for me. Runs like a dream

Posted by: purple hayes Nov 17 2008, 03:22 PM

I'm having some problems with the sound too even though I let the video load entirely before I try to play it.

/Firefox 2.0.0.18

Posted by: Kristofer Dahl Nov 17 2008, 04:12 PM

This http://www.guitarmasterclass.net/contact-video-problem.htmmight help!

Posted by: tommyboy Nov 17 2008, 04:43 PM

I appreciate all the suggestions. However, nothing I do changes a thing. I'm not running a old system and I'm running Linux not windows, I have a Nivida video card as I built my system for Photoshop. I have a gig of ram and like I said before my connection is very fast. So I have real troubles believing it's my computer. Especially since others are having the same problem. I can dual boot my computer and I tried it in Windows XP thinking it might be something with Linux. However, same exact thing. I think theres more to this than just a couple of settings.

It's like the frame refresh rate is skipping! This effects both the sound and video.

tommyboy

Posted by: Nazgul Nov 17 2008, 06:57 PM

No, I didn't mean that. I mean it has to load the video again, unlike the old player.

Posted by: Praetorian Nov 17 2008, 09:40 PM

I am having the same problem as Tommyboy. I have a pretty strong computer...3.4 ghz P4 dual core, 2 gig ram, 2x512 megs graphics cards etc. The videos play terrible...and I also have a very fast internet connection, cable modem. I let the videos completely load...and they still play choppy. I tried all the settings adjustments that Kris suggested...no luck either.

Posted by: Kristofer Dahl Nov 17 2008, 09:44 PM

Do you have other softwares or web browser tabs open? I get the same problem if I have a lot of things going on at the same time (and I do have good connection and powerful computer).

Posted by: Praetorian Nov 17 2008, 09:48 PM

No...this is the only thing running, and no other tabs or windows open. I even let Ivan's Rockabilly lesson load for 5 full minutes while I did something else. When I came back to the computer it was fully loaded, and still ran very choppy.

Posted by: JVM Nov 17 2008, 10:10 PM

I'm also having problems with it. I have a strong computer built for games, a fast connection and I don't have stuff running in the background or anything. The player firstly takes longer to load than is acceptable, IMO. It's not really that bad, but what we've gained with this new player is offset by it's performance. When it finally loads, it plays fine for me, though.

Posted by: tommyboy Nov 18 2008, 01:58 AM

I don't know if I should be happy about this but I'm so glad to see other's are having the same problem. I was starting to think age is catching up to me. If your computer is having trouble then there's something more to all this. Personally, I don't see why there was a need for a change. The videos as they were had more than enough clarity to get the info across. In fact, I don't see any difference other than the video is a bit larger. Not worth the hassle if everyone can't partake if you ask me. But what do I know, I'm a old has been.

tommyboy

Posted by: Eat-Sleep-andJam Nov 18 2008, 02:30 AM

^ Im having problems too. Video is choppy, sound is choppy. Even when fully loaded. If changed all my settings, old player works fine.

Is there a way to alternate between the old and new player ?

Posted by: ParalyzedHorse Nov 18 2008, 05:20 AM

Its works smoothly for me, but a video takes like 5 minutes to load now lol

Posted by: fkalich Nov 18 2008, 06:13 AM

you are doing pretty well. I really think Kris, you might rethink this.

1) I can't run these videos at all on my lap top, even from a clean boot. CPU usage maxes out. That may be the problem.
2) Even on my bigger computers, it is too slow. I will take the lower resolution coming quicker over this, any day of the week. I can see clear enough.

Here is what I would do.

Put in a radio button for high resolution. Just put it on every lesson page. Keep it simple. Simple is good. Keep the new format, just load the lower resolution videos if the user has selected that. Once selected, remember the current selection for the rest of the session. The low resolution videos will be smaller, you won't want them that big as that would be unclear. Just put a border or something around them to they fill up the pane to the size of the high resolution videos.

Something like that.

Posted by: Eat-Sleep-andJam Nov 18 2008, 01:13 PM

+1 That sounds like a nice idea fkalich

Posted by: Darfuria Nov 18 2008, 02:12 PM

If those of you who are having problems could open the process explorer (ctrl + alt + del > task manager > processes), sort the processes by highest CPU usage (click the CPU column) and post whatever might be high (ignoring the system idle process) then I'll help out with looking into this.

Posted by: Praetorian Nov 18 2008, 02:24 PM

Mine was iexplore - 07. System idle process was 90 though.

Posted by: Darfuria Nov 18 2008, 02:33 PM

And you found the video choppy, and it wasn't a bandwidth issue (the video had loaded)?

Interesting. Do you find this happens when you're watching any other videos on the computer? (YouTube/downloaded files, etc.)?

Posted by: Scott Gentzen Nov 18 2008, 03:21 PM

Wasn't going to bring this up myself...

I've had trouble with the new player too. It's not a buffering thing.

I have an older Mac laptop that I do most of my stuff with (powerbook G4). The G4's have trouble with big Flash videos. My experience with the new player in GMC isn't any different than what I get in Vimeo and other HD-resolution flash videos.

If I'm going to watch new videos on GMC, I need to switch to the new Vista laptop which handles it fine. It would be nice to be able to pick a smaller video size so I don't have to switch, but I'll deal with it.

Posted by: JVM Nov 18 2008, 03:29 PM

I have a really new vista laptop, great computer, but it's not handling it. I wonder what the difference is?

Posted by: Praetorian Nov 18 2008, 03:34 PM

No...never have a problem with video files anywhere else. Just the new player here.

Posted by: Scott Gentzen Nov 18 2008, 03:49 PM

Not sure. Mine was a $500 Compaq from last Christmas. Will take a look and see again tonight when I get home.

Posted by: coffeeman Nov 18 2008, 03:55 PM

Im having the same problem.

Posted by: MarcC Nov 19 2008, 05:14 PM

Same problem here. Tried with IE and Firefox, low quality..still choppy. Have never had video problems before.

~Marc

Posted by: DragonX556 Nov 19 2008, 10:00 PM

I did everything on the "help video problem" page and the new player is still choppy for me.

Posted by: Bogdan Radovic Nov 19 2008, 10:53 PM

Try right clicking on the players red frame (bellow the play button for example) and choosing quality>low .That can really diminish and/or remove the choppyness problem.

Posted by: Kristofer Dahl Nov 19 2008, 11:18 PM

I tried this again - and checked the cpu usage of firefox and there was a big difference!

I would be very interested in hearing what happens if the people who are still having problems try this. (if there should be a difference we won't ask you to constantly go and click that option in the future, but it will help us find any problems so we can solve them).

Posted by: JVM Nov 19 2008, 11:33 PM

Lowering the quality gives me about a 15% decrease in CPU usage, but its still not smooth.

Posted by: Kristofer Dahl Nov 19 2008, 11:37 PM

Ok - but if I get your right it has an effect? (although not as much as we would like it to)

Posted by: JVM Nov 19 2008, 11:39 PM

Yes. Comparing to the old video player, it would be around 20-35% pc usage, but the new one at best (on low) is around 60%, and can go as high as 90%.