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Posted by: purple hayes Jan 27 2009, 08:50 PM

Read here for previous information: http://www.guitarmasterclass.net/guitar_forum/index.php?showtopic=23917

I'll try to keep it short...

The Line 6 Service Department Manager (Mark) called me directly today. Mark explained that the only thing Line 6 would do for me is try to repair the guitar again (for the 5th time). I told him that wasn't an acceptable answer. At this point, I either wanted a new guitar or a total refund of my purchase price. To me, that's a load of crap. I'm sure Line 6 has enough money in the back to issue a refund. The guitar is only 14 months old and it's been in the shop for 10 of those months.

I thanked Mark for his time and called Music123.com, the internet site I purchased the guitar from. The first customer service representative that I spoke with said that Music123 couldn't do anything because the guitar had been purchased 14 months ago. I asked to speak with his supervisor. I again explained my situation and again, they explained that couldn't do anything because the guitar had been purchased 14 months ago. I asked to speak with his supervisor. At this point, I'd reached the top level of customer service. I quickly explained my situation and she asked me if I would return the guitar for a store credit of the full purchase price. I agreed. Music123 has already e-mailed me a UPS return label and she said I'd get full store credit within 4 days. :w00t:

Posted by: sigma7 Jan 27 2009, 08:54 PM

pwn

Posted by: ztevie Jan 27 2009, 09:19 PM

Great, should be the best solution, next to a cash refund, that is?
But I can't help thinking, how many people are not as persistent as you, they make a call and hear it's not possible for a refund. They'll never ask for supervisors.. They would probably keep sending it for repair, until they get sick of it and just keep the thing in a wardrobe somewhere?

It pays off to stand your ground!

Posted by: fatb0t Jan 27 2009, 09:31 PM

Nice man

Posted by: Toni Suominen Jan 27 2009, 09:43 PM

Glad to see that this is finally getting somewhere, good for you mate

Posted by: Fran Jan 27 2009, 09:45 PM

Happy ending! Nice, I'm glad to hear the problem is solved

Posted by: tonymiro Jan 27 2009, 09:49 PM

Glad it's been resolved in your favour .

Cheers,
Tony

Posted by: MickeM Jan 27 2009, 09:55 PM

Good for you!

Posted by: enforcer Jan 27 2009, 10:11 PM

Yeah mate! I've been following your unfortunate journey about that variax, and I am glad to see this adventure is finally concluded with a acceptable solution.

Posted by: berko Jan 27 2009, 10:14 PM

So what do you plan to spend your store credit on?

Glad you have this story set.

Posted by: Tolek Jan 27 2009, 10:18 PM

Sounds great! What guitar are you going to get now?

Posted by: Bogdan Radovic Jan 27 2009, 11:46 PM

Sounds like a fairly happy ending!! Great job on being persistent! I wouldn't think of asking for supervisor twice! ehhehe Good job!

Posted by: Ivan Milenkovic Jan 28 2009, 01:11 AM

Awesome mate, way to go! You did the right thing!

Posted by: Mandos Jan 28 2009, 07:03 AM

I'm really glad that it worked out in the end. What will you get instead?

Posted by: purple hayes Jan 28 2009, 10:50 AM

I'm thinking about getting a Variax 600 instead. Part of me say that's a terrible idea and the other part of me really liked the way the Variax worked.