The Complaint Thread |
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Dec 12 2007, 03:05 PM
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TY PlayAllDay - and it did , well at least for awhile.
My mum always moans when she has nothing to moan about   .
-------------------- Get your music professionally mastered by anl AES registered Mastering Engineer. Contact me for Audio Mastering Services and Advice and visit our website www.miromastering.com
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Dec 12 2007, 10:27 PM
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thank god, you had me so worried!!!
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Dec 13 2007, 01:58 PM
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QUOTE (tonymiro @ Dec 12 2007, 08:08 AM)  Get well soon Matt. My annoyance will disappear quickly enough when the damned thing finally arrives guys. Just told the company that no way on this earth am I driving to Madrid to collect it  . Used some bad language that Andrew would have had to delete out very quickly with his mod hat on .Nah, it would have been in Spanish and I would have assumed you were talking about the weather
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Dec 13 2007, 05:17 PM
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My saga of the non arrival of my pre-amp continues. Phoned the courier yesterday evening and agreed delivery today - gave them my phone number in case they have any problems and asked them to ring to tell me time of delivery. (Yes we will do all that - it is part of the service to you our valuable customers.)
Courier company doesn't like my delivery address as there is no street name. Well sorry but I live in the countryside and I'm afraid the streets here just don't have names and I can't just randomly chose one  . Give him the official number of the street (ie the 'A 374' type thing that's on the road map. Dispatcher implies that my house , and all the house and school as well must be illegal if there is no street name  - not true. Anyway we finally agreed they'd come to the local school (where my daughter goes) and will ring me from there for me to meet him. No big issue as our house is 100 meters from the school. I wait in all day - no delivery, no phone call. Courier message on their website same as before - undeliverable address not found. Now they can't even find a school - I can see the school from my office window and no courier ever came. Phoned them in Madrid, courier couldn't find the address (the school - how can you not find a school?) and didn't have my phone number. Argggh what was the point in giving the number then! Dispatcher starts by claiming the school doesn't exist - heck, quick tell the Andalucia Junta, one of their school's has gone missing  . Phew, was worried for a second but there is still a very big white building that I can see from my window; thank god the school still exists  . Dispatcher accepts that schools don't just disappear and yes it is even on his gps system .Part way through conversation about how I can't accept a delivery tomorrow (I'm away for the weekend) so could I pick it up from their local Cadiz depot (no we will deliver it - er but guys I won't be in - we will deliver it tomorrow - I'm not in tomorrow - we will deliver it tomorrow - etc etc) and they hung up. Rang them again - different person so I have to go through all the details again and provide all the tracking numbers again. They hung up again. Phoned them again - different person again; give first tracking number and guess what - they hung up. Phoned again (I'm persistent) but guess what. Yes you all know what's coming now - they hung up. Just emailed courier - they want me to talk to their Seville office now but haven't given me a phone number . This by the way is one of the world's largest international couriers. They used to run a tv ad boasting how they could deliver packages in the Borneo and Amazon jungles - guess they must have street names in the jungle then  .Supplier doesn't want to help - 'we've given you the tracking numbers and you'll need to talk to the courier'. Apart from my pre-amp there's also equipment in the consignment for mine and my wife's business (it's a 7000 Euro order). We've had to postpone work due to the non arrival. If it doesn't arrive early next week then I'm going to tell them to take the whole consignment back to the suppler at the suppliers expense. I might not even have to do it - if the courier can't deliver they have to return the goods anyway. Both the supplier and the courier have made it on to our 'do not use - non-approved' list. Am I angry - what me  . Ok yes I'm Rant over with - for now
-------------------- Get your music professionally mastered by anl AES registered Mastering Engineer. Contact me for Audio Mastering Services and Advice and visit our website www.miromastering.com
Be friends on facebook with us here. We use professional, mastering grade hardware in our mastering studo. Our hardware includes: Cranesong Avocet II Monitor Controller, Dangerous Music Liasion Insert Hardware Router, ATC SCM Pro Monitors, Lavry Black DA11, Prism Orpheus ADC/DAC, Gyratec Gyraf XIV Parallel Passive Mastering EQ, Great River MAQ 2NV Mastering EQ, Kush Clariphonic Parallel EQ Shelf, Maselec MLA-2 Mastering Compressor, API 2500 Mastering Compressor, Eventide Eclipse Reverb/Echo. |
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Dec 13 2007, 05:27 PM
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omg! now thats what I call a complaint m8!! god I`d be so p***ed off!
I really hate things like that (not your complaint, the way you`ve been treated)
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Dec 13 2007, 05:42 PM
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One bit I missed out Smells - reading out the tracking number to the dispatcher who says, 'I don't understand, your English is very poor'
. So I read it out in Spanish. She says, 'I don't understand your Spanish - too fast'. Had a friend here at the time who is Spanish and I gave the phone to him (since he was going, 'What your Spanish was fine! Give me the phone!'), he reads out number in Spanish and she says to him, 'I don't understand you, your Spanish is very poor. Is it possible to speak to someone who is fluent in Spanish or English?'  . Now I never knew that I spoke Spanish too quickly . Badly yes but too quickly . Rai (my mate) however is devastated to have discovered that his whole life has been a lie and that he isn't Spanish  .
-------------------- Get your music professionally mastered by anl AES registered Mastering Engineer. Contact me for Audio Mastering Services and Advice and visit our website www.miromastering.com
Be friends on facebook with us here. We use professional, mastering grade hardware in our mastering studo. Our hardware includes: Cranesong Avocet II Monitor Controller, Dangerous Music Liasion Insert Hardware Router, ATC SCM Pro Monitors, Lavry Black DA11, Prism Orpheus ADC/DAC, Gyratec Gyraf XIV Parallel Passive Mastering EQ, Great River MAQ 2NV Mastering EQ, Kush Clariphonic Parallel EQ Shelf, Maselec MLA-2 Mastering Compressor, API 2500 Mastering Compressor, Eventide Eclipse Reverb/Echo. |
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Dec 13 2007, 06:33 PM
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WOW! Now that is bad!!! I had something similar when i ordered an airsoft gun from China - the courier and the supplier did huge mistakes and i was crazy for 3 days solving the issue...
Well, good luck m8! Keep us updated on your order 
-------------------- "It isn't how many years you have been playing, it's how many hours." -- Prashant Aswani "PRACTICE, PRACTICE, PRACTICE!" -- Michael Angelo Batio Check out my video lessons and instructor board! |
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Dec 13 2007, 09:58 PM
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QUOTE (tonymiro @ Dec 13 2007, 06:17 PM) My saga of the non arrival of my pre-amp continues. What pre-amp did you order? -------------------- Gear:
-PRS Custom 22 -Edwards Les Paul -PodXT -Ibanez Acoustic Check out my lessons and my instructor profile! My Youtube channel My Last.FM |
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Dec 13 2007, 11:41 PM
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QUOTE (Toni Suominen @ Dec 13 2007, 09:58 PM) What pre-amp did you order? It's a Neve 1053 mic pre Toni (nearly had to check the order then I've been waiting so long for it to arrive .)
-------------------- Get your music professionally mastered by anl AES registered Mastering Engineer. Contact me for Audio Mastering Services and Advice and visit our website www.miromastering.com
Be friends on facebook with us here. We use professional, mastering grade hardware in our mastering studo. Our hardware includes: Cranesong Avocet II Monitor Controller, Dangerous Music Liasion Insert Hardware Router, ATC SCM Pro Monitors, Lavry Black DA11, Prism Orpheus ADC/DAC, Gyratec Gyraf XIV Parallel Passive Mastering EQ, Great River MAQ 2NV Mastering EQ, Kush Clariphonic Parallel EQ Shelf, Maselec MLA-2 Mastering Compressor, API 2500 Mastering Compressor, Eventide Eclipse Reverb/Echo. |
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