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Thomman.de
muntahunta
Jan 10 2008, 12:06 PM
Learning Roadie
Posts: 783
Joined: 6-September 07
From: Newcastle
has anyone ever ordered from there?
i have ordered my pickups last friday and they haven't even dispatched them yet, all of the items i ordered were in stock too. im getting worried :S.

if you have ordered from there, how was the service (i should have asked this before ordering)

Cheers
Chris

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Chris Evans
Jan 10 2008, 12:09 PM
Learning Tone Guru - Community Coordinator & Moderator
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From: Sittingbourne, UK
A friend of mine has used thomann a lot over recent years with no problems at all, even with returns etc

I think he usually has to wait approx 5-7 days for deliveries

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Skewlbuzz
Jan 10 2008, 12:10 PM
Learning Tone Seeker
Posts: 295
Joined: 14-July 07
From: Copenhagen, Denmark
I think MikeM has ordered from there before.. At least he was the one to tell me about that site and the musicstore.de

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MickeM
Jan 10 2008, 12:16 PM
Born of NWOBHM, Moderation Team Leader
Posts: 8.562
Joined: 9-January 07
From: Stockholm, Sweden
QUOTE (muntahunta @ Jan 10 2008, 12:06 PM) *
has anyone ever ordered from there?
i have ordered my pickups last friday and they haven't even dispatched them yet, all of the items i ordered were in stock too. im getting worried :S.

if you have ordered from there, how was the service (i should have asked this before ordering)

Cheers
Chris

Thomann is reliable, I think what they do is to await more orders for the same country of destination and despatch when that's reached, which likely is one or two days a week. So you'd have to wait for enough weight/volume and also for the right day within the week.
So what's going on is perfectly normal.

QUOTE (Skewlbuzz @ Jan 10 2008, 12:10 PM) *
I think MikeM has ordered from there before.. At least he was the one to tell me about that site and the musicstore.de

You have a good memory wink.gif

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botoxfox
Jan 10 2008, 12:17 PM
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Posts: 2.570
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I've ordered from thomann a few times, and I haven't had any problems with thomann themselves, only with customs.

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MickeM
Jan 10 2008, 12:24 PM
Born of NWOBHM, Moderation Team Leader
Posts: 8.562
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From: Stockholm, Sweden
QUOTE (botoxfox @ Jan 10 2008, 12:17 PM) *
I've ordered from thomann a few times, and I haven't had any problems with thomann themselves, only with customs.

Care to tell what they problem were? I'm curious how they go about things. I've ordered from germany several times aswell but never had any custom issues.

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Skewlbuzz
Jan 10 2008, 12:27 PM
Learning Tone Seeker
Posts: 295
Joined: 14-July 07
From: Copenhagen, Denmark
QUOTE (MickeM @ Jan 10 2008, 12:16 PM) *
You have a good memory wink.gif


Yeah, I've played with the thought of renting out some of my memory to people who have a hard time remembering stuff. I doubt I can make a living of that though..
But who knows, the world's a bizarre place tongue.gif

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Don't miss today's free lick. Plus all our lessons are packed with free content!

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Gibson Les Paul Standard 2008
Fender Squier '51

---------------------
Amp(like):
Blackstar Series One 45
Line6 POD Studio UX1
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---------------------
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Z.Vex Fuzz Factory
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botoxfox
Jan 10 2008, 01:09 PM
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Posts: 2.570
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QUOTE (MickeM @ Jan 10 2008, 12:24 PM) *
Care to tell what they problem were? I'm curious how they go about things. I've ordered from germany several times aswell but never had any custom issues.

It's not that big of a deal, it happened only once. Some idiot at the norwegian mail service didn't see the customs papers that came from thomann, so I had to mail them the order confirmation I got.

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This post has been edited by botoxfox: Jan 10 2008, 01:10 PM


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daimeon
Jan 10 2008, 01:40 PM
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Posts: 31
Joined: 11-June 07
I order most of my stuff there, never had problems.

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muntahunta
Jan 10 2008, 03:03 PM
Learning Roadie
Posts: 783
Joined: 6-September 07
From: Newcastle
ok, this thread is done with now, they said they would send an email when the dispatch it, but the didnt and when i got home today i got a nice suprise waiting for me in a small brown box with Thomann written on it biggrin.gif

yaaaaaaaaaay!

You are at GuitarMasterClass.net


Don't miss today's free lick. Plus all our lessons are packed with free content!

Don't miss today's free blues, jazz & country licks. Plus all our lessons are packed with free content!


--------------------
Guitars:
Epiphone Les Paul Standard w/ Dual EMG 81 Pickups. Size 11 Strings.
Ibanez GRG170DX w/ Scallopd frets 17-24 - w/ Dimebucker and APH-1.
Tanglewood TW28 STR DLX CE INDIANA Acoustic Guitar
NEW: Dean Deceiver w/ EMG 81/EMG 85 Pickups
Effects:
Pod XT Live AND Pod X3 Live
Recording:
Cubase SX3

My Bands Myspace
Act Of Silence

Songs:

Fly From The Inside (Cover)
So Far Away
Down
Break The Cycle
Never Again (Cover)
Crash
Wake Me

More Acoustic Songs:
Chris Kerswell Soundclick Page

Check out Munta's Step By Step Songwriting Lesson
Go to the top of the page
 
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Chris Evans
Jan 10 2008, 03:09 PM
Learning Tone Guru - Community Coordinator & Moderator
Posts: 6.319
Joined: 24-September 07
From: Sittingbourne, UK
QUOTE (muntahunta @ Jan 10 2008, 02:03 PM) *
ok, this thread is done with now, they said they would send an email when the dispatch it, but the didnt and when i got home today i got a nice suprise waiting for me in a small brown box with Thomann written on it biggrin.gif

yaaaaaaaaaay!


biggrin.gif yay! gratz

You are at GuitarMasterClass.net


Don't miss today's free lick. Plus all our lessons are packed with free content!

Don't miss today's free blues, jazz & country licks. Plus all our lessons are packed with free content!


--------------------
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Pavel
Jan 10 2008, 03:28 PM
Instructor
Posts: 3.764
Joined: 8-January 07
From: Rijeka, Croatia
QUOTE (muntahunta @ Jan 10 2008, 03:03 PM) *
ok, this thread is done with now, they said they would send an email when the dispatch it, but the didnt and when i got home today i got a nice suprise waiting for me in a small brown box with Thomann written on it biggrin.gif

yaaaaaaaaaay!


Congrats man! smile.gif

It's great to receive those packages smile.gif smile.gif

You are at GuitarMasterClass.net


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Don't miss today's free blues, jazz & country licks. Plus all our lessons are packed with free content!


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Toni Suominen
Jan 10 2008, 04:02 PM
Instructor
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From: Rauma, Finland
What pickups did you order? did you order the Dimebucker?? smile.gif

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Joe Kataldo
Jan 10 2008, 05:02 PM
Instructor
Posts: 1.994
Joined: 2-January 08
From: Los Angeles
Most of the on.line company lie about their "in-stock status" and sometime you have to wait for a backorder...happened to me this year from banzaieffects

Joe kataldo

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muntahunta
Jan 10 2008, 05:12 PM
Learning Roadie
Posts: 783
Joined: 6-September 07
From: Newcastle
i ordered the APH-1 and the dimebucker

You are at GuitarMasterClass.net


Don't miss today's free lick. Plus all our lessons are packed with free content!

Don't miss today's free blues, jazz & country licks. Plus all our lessons are packed with free content!


--------------------
Guitars:
Epiphone Les Paul Standard w/ Dual EMG 81 Pickups. Size 11 Strings.
Ibanez GRG170DX w/ Scallopd frets 17-24 - w/ Dimebucker and APH-1.
Tanglewood TW28 STR DLX CE INDIANA Acoustic Guitar
NEW: Dean Deceiver w/ EMG 81/EMG 85 Pickups
Effects:
Pod XT Live AND Pod X3 Live
Recording:
Cubase SX3

My Bands Myspace
Act Of Silence

Songs:

Fly From The Inside (Cover)
So Far Away
Down
Break The Cycle
Never Again (Cover)
Crash
Wake Me

More Acoustic Songs:
Chris Kerswell Soundclick Page

Check out Munta's Step By Step Songwriting Lesson
Go to the top of the page
 
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deWeLL
Jan 10 2008, 05:18 PM
GMC:er
Posts: 33
Joined: 30-July 07
From: Oldenburg, Germany
Ordererd a few times from Thomann.de.

They are not the fastest but reliable und good service.

Don't worry ...

You are at GuitarMasterClass.net


Don't miss today's free lick. Plus all our lessons are packed with free content!

Don't miss today's free blues, jazz & country licks. Plus all our lessons are packed with free content!
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MickeM
Apr 25 2008, 08:38 PM
Born of NWOBHM, Moderation Team Leader
Posts: 8.562
Joined: 9-January 07
From: Stockholm, Sweden
QUOTE (Smells @ Jan 10 2008, 01:09 PM) *
A friend of mine has used thomann a lot over recent years with no problems at all, even with returns etc

I think he usually has to wait approx 5-7 days for deliveries

edit: ...

You are at GuitarMasterClass.net


Don't miss today's free lick. Plus all our lessons are packed with free content!

Don't miss today's free blues, jazz & country licks. Plus all our lessons are packed with free content!


This post has been edited by MickeM: Apr 26 2008, 08:22 AM
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Marcus Siepen
Apr 27 2008, 10:40 AM
Instructor (Blind Guardian)
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From: Germany
I ordered many things at Thomann already and never had any problems.

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Don't miss today's free blues, jazz & country licks. Plus all our lessons are packed with free content!


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blindwillie
Apr 27 2008, 02:37 PM
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From: Luleå, Sweden
I'm very happy with thomann and they pay correct taxes and customes so it shouldn't be a problem.
You don't have to wait for their mail. You can check the order status online.

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Don't miss today's free blues, jazz & country licks. Plus all our lessons are packed with free content!


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MickeM
Apr 27 2008, 03:50 PM
Born of NWOBHM, Moderation Team Leader
Posts: 8.562
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From: Stockholm, Sweden
Anyone handled with a return? I got this wah back (not from Thomann) from being repaired and the problem was fixed but now there was another problem, straight out of the box broken. The shop refuse to take responsibility for the frieght sweden - > germany but stick their terms and conditions under my nose. I can buy that in one aspect, but now when they send me items that are broken in the first place, and especially in this case when the problem is inflicted by them.

Anyone from germany who can let me know to which instanse to post my customer complaints? I've given the shop one more opportunity to handle this the right way, monday or tuesday, before I take this errand further.

Rest assure I will not pay a single Euro to have this repaired. I rather throw it in the trash and post a huge warning on this to stay away from this store so others won't get in the same position I have. Reaching several thousands of potential customers here at GMC, with high Google ratings, serves them right and would be worth every cent.

But we'll see early next week how they want to proceed. If they continue to treat me like dirt I will post the entire story which has even more funny stuff on how to ignore customer complains etc. And of course I will drop the name of the shop in huge capital letters.

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