2 Pages V   1 2 >  
Reply to this topicStart new topic
> Thomman.de
muntahunta
post Jan 10 2008, 12:06 PM
Post #1


Learning Roadie
*

Group: Members
Posts: 783
Joined: 6-September 07
From: Newcastle
Member No.: 2.713



has anyone ever ordered from there?
i have ordered my pickups last friday and they haven't even dispatched them yet, all of the items i ordered were in stock too. im getting worried :S.

if you have ordered from there, how was the service (i should have asked this before ordering)

Cheers
Chris


--------------------
Guitars:
Epiphone Les Paul Standard w/ Dual EMG 81 Pickups. Size 11 Strings.
Ibanez GRG170DX w/ Scallopd frets 17-24 - w/ Dimebucker and APH-1.
Tanglewood TW28 STR DLX CE INDIANA Acoustic Guitar
NEW: Dean Deceiver w/ EMG 81/EMG 85 Pickups
Effects:
Pod XT Live AND Pod X3 Live
Recording:
Cubase SX3

My Bands Myspace
Act Of Silence

Songs:

Fly From The Inside (Cover)
So Far Away
Down
Break The Cycle
Never Again (Cover)
Crash
Wake Me

More Acoustic Songs:
Chris Kerswell Soundclick Page

Check out Munta's Step By Step Songwriting Lesson
Go to the top of the page
 
+Quote Post
Chris Evans
post Jan 10 2008, 12:09 PM
Post #2


Learning Tone Guru - Community Coordinator & Moderator
Group Icon

Group: GMC Senior
Posts: 6.319
Joined: 24-September 07
From: Sittingbourne, UK
Member No.: 2.860



A friend of mine has used thomann a lot over recent years with no problems at all, even with returns etc

I think he usually has to wait approx 5-7 days for deliveries


--------------------
Show us what part of the world you live in and get yourself
ON THE GMC:er Location MAP
Go to the top of the page
 
+Quote Post
Skewlbuzz
post Jan 10 2008, 12:10 PM
Post #3


Learning Tone Seeker
*

Group: Members
Posts: 295
Joined: 14-July 07
From: Copenhagen, Denmark
Member No.: 2.313



I think MikeM has ordered from there before.. At least he was the one to tell me about that site and the musicstore.de


--------------------

Guitars:
Gibson Les Paul Standard 2008
Fender Squier '51

---------------------
Amp(like):
Blackstar Series One 45
Line6 POD Studio UX1
Marshall MG15CDR

---------------------
Effects:
Dunlop Crybaby 535Q
DigiTech Whammy
Z.Vex Fuzz Factory
Dunlop MXR Carbon Copy

Go to the top of the page
 
+Quote Post
MickeM
post Jan 10 2008, 12:16 PM
Post #4


Born of NWOBHM, Moderation Team Leader
*

Group: Members
Posts: 8.562
Joined: 9-January 07
From: Stockholm, Sweden
Member No.: 1.062



QUOTE (muntahunta @ Jan 10 2008, 12:06 PM) *
has anyone ever ordered from there?
i have ordered my pickups last friday and they haven't even dispatched them yet, all of the items i ordered were in stock too. im getting worried :S.

if you have ordered from there, how was the service (i should have asked this before ordering)

Cheers
Chris

Thomann is reliable, I think what they do is to await more orders for the same country of destination and despatch when that's reached, which likely is one or two days a week. So you'd have to wait for enough weight/volume and also for the right day within the week.
So what's going on is perfectly normal.

QUOTE (Skewlbuzz @ Jan 10 2008, 12:10 PM) *
I think MikeM has ordered from there before.. At least he was the one to tell me about that site and the musicstore.de

You have a good memory wink.gif


--------------------
Go to the top of the page
 
+Quote Post
botoxfox
post Jan 10 2008, 12:17 PM
Post #5


GMC:er
*

Group: Members
Posts: 2.570
Joined: 20-February 07
Member No.: 1.226



I've ordered from thomann a few times, and I haven't had any problems with thomann themselves, only with customs.


--------------------
Go to the top of the page
 
+Quote Post
MickeM
post Jan 10 2008, 12:24 PM
Post #6


Born of NWOBHM, Moderation Team Leader
*

Group: Members
Posts: 8.562
Joined: 9-January 07
From: Stockholm, Sweden
Member No.: 1.062



QUOTE (botoxfox @ Jan 10 2008, 12:17 PM) *
I've ordered from thomann a few times, and I haven't had any problems with thomann themselves, only with customs.

Care to tell what they problem were? I'm curious how they go about things. I've ordered from germany several times aswell but never had any custom issues.


--------------------
Go to the top of the page
 
+Quote Post
Skewlbuzz
post Jan 10 2008, 12:27 PM
Post #7


Learning Tone Seeker
*

Group: Members
Posts: 295
Joined: 14-July 07
From: Copenhagen, Denmark
Member No.: 2.313



QUOTE (MickeM @ Jan 10 2008, 12:16 PM) *
You have a good memory wink.gif


Yeah, I've played with the thought of renting out some of my memory to people who have a hard time remembering stuff. I doubt I can make a living of that though..
But who knows, the world's a bizarre place tongue.gif


--------------------

Guitars:
Gibson Les Paul Standard 2008
Fender Squier '51

---------------------
Amp(like):
Blackstar Series One 45
Line6 POD Studio UX1
Marshall MG15CDR

---------------------
Effects:
Dunlop Crybaby 535Q
DigiTech Whammy
Z.Vex Fuzz Factory
Dunlop MXR Carbon Copy

Go to the top of the page
 
+Quote Post
botoxfox
post Jan 10 2008, 01:09 PM
Post #8


GMC:er
*

Group: Members
Posts: 2.570
Joined: 20-February 07
Member No.: 1.226



QUOTE (MickeM @ Jan 10 2008, 12:24 PM) *
Care to tell what they problem were? I'm curious how they go about things. I've ordered from germany several times aswell but never had any custom issues.

It's not that big of a deal, it happened only once. Some idiot at the norwegian mail service didn't see the customs papers that came from thomann, so I had to mail them the order confirmation I got.

This post has been edited by botoxfox: Jan 10 2008, 01:10 PM


--------------------
Go to the top of the page
 
+Quote Post
daimeon
post Jan 10 2008, 01:40 PM
Post #9


GMC:er
*

Group: Members
Posts: 31
Joined: 11-June 07
Member No.: 2.066



I order most of my stuff there, never had problems.
Go to the top of the page
 
+Quote Post
muntahunta
post Jan 10 2008, 03:03 PM
Post #10


Learning Roadie
*

Group: Members
Posts: 783
Joined: 6-September 07
From: Newcastle
Member No.: 2.713



ok, this thread is done with now, they said they would send an email when the dispatch it, but the didnt and when i got home today i got a nice suprise waiting for me in a small brown box with Thomann written on it biggrin.gif

yaaaaaaaaaay!


--------------------
Guitars:
Epiphone Les Paul Standard w/ Dual EMG 81 Pickups. Size 11 Strings.
Ibanez GRG170DX w/ Scallopd frets 17-24 - w/ Dimebucker and APH-1.
Tanglewood TW28 STR DLX CE INDIANA Acoustic Guitar
NEW: Dean Deceiver w/ EMG 81/EMG 85 Pickups
Effects:
Pod XT Live AND Pod X3 Live
Recording:
Cubase SX3

My Bands Myspace
Act Of Silence

Songs:

Fly From The Inside (Cover)
So Far Away
Down
Break The Cycle
Never Again (Cover)
Crash
Wake Me

More Acoustic Songs:
Chris Kerswell Soundclick Page

Check out Munta's Step By Step Songwriting Lesson
Go to the top of the page
 
+Quote Post
Chris Evans
post Jan 10 2008, 03:09 PM
Post #11


Learning Tone Guru - Community Coordinator & Moderator
Group Icon

Group: GMC Senior
Posts: 6.319
Joined: 24-September 07
From: Sittingbourne, UK
Member No.: 2.860



QUOTE (muntahunta @ Jan 10 2008, 02:03 PM) *
ok, this thread is done with now, they said they would send an email when the dispatch it, but the didnt and when i got home today i got a nice suprise waiting for me in a small brown box with Thomann written on it biggrin.gif

yaaaaaaaaaay!


biggrin.gif yay! gratz


--------------------
Show us what part of the world you live in and get yourself
ON THE GMC:er Location MAP
Go to the top of the page
 
+Quote Post
Pavel
post Jan 10 2008, 03:28 PM
Post #12


Instructor
*

Group: Passive
Posts: 3.764
Joined: 8-January 07
From: Rijeka, Croatia
Member No.: 1.055



QUOTE (muntahunta @ Jan 10 2008, 03:03 PM) *
ok, this thread is done with now, they said they would send an email when the dispatch it, but the didnt and when i got home today i got a nice suprise waiting for me in a small brown box with Thomann written on it biggrin.gif

yaaaaaaaaaay!


Congrats man! smile.gif

It's great to receive those packages smile.gif smile.gif


--------------------
"It isn't how many years you have been playing, it's how many hours." -- Prashant Aswani

"PRACTICE, PRACTICE, PRACTICE!" -- Michael Angelo Batio

Check out my video lessons and instructor board!

Go to the top of the page
 
+Quote Post
Toni Suominen
post Jan 10 2008, 04:02 PM
Post #13


Instructor
Group Icon

Group: GMC Instructor
Posts: 3.038
Joined: 2-December 07
From: Rauma, Finland
Member No.: 3.434



What pickups did you order? did you order the Dimebucker?? smile.gif


--------------------
Gear:
-PRS Custom 22
-Edwards Les Paul
-PodXT
-Ibanez Acoustic


Check out my lessons and my instructor profile!

My Youtube channel

My Last.FM
Go to the top of the page
 
+Quote Post
Joe Kataldo
post Jan 10 2008, 05:02 PM
Post #14


Instructor
Group Icon

Group: GMC Instructor
Posts: 1.994
Joined: 2-January 08
From: Italy
Member No.: 3.681



Most of the on.line company lie about their "in-stock status" and sometime you have to wait for a backorder...happened to me this year from banzaieffects

Joe kataldo


--------------------
________________________________________________________________________________

Add Me on MSN: [email protected]
Visit My Website JoeKataldo.com
I Use Bare Knuckle Pickups
MySapce.com/JoeKataldo
My Lessons and Instructor Board
My Wiki Page
Go to the top of the page
 
+Quote Post
muntahunta
post Jan 10 2008, 05:12 PM
Post #15


Learning Roadie
*

Group: Members
Posts: 783
Joined: 6-September 07
From: Newcastle
Member No.: 2.713



i ordered the APH-1 and the dimebucker


--------------------
Guitars:
Epiphone Les Paul Standard w/ Dual EMG 81 Pickups. Size 11 Strings.
Ibanez GRG170DX w/ Scallopd frets 17-24 - w/ Dimebucker and APH-1.
Tanglewood TW28 STR DLX CE INDIANA Acoustic Guitar
NEW: Dean Deceiver w/ EMG 81/EMG 85 Pickups
Effects:
Pod XT Live AND Pod X3 Live
Recording:
Cubase SX3

My Bands Myspace
Act Of Silence

Songs:

Fly From The Inside (Cover)
So Far Away
Down
Break The Cycle
Never Again (Cover)
Crash
Wake Me

More Acoustic Songs:
Chris Kerswell Soundclick Page

Check out Munta's Step By Step Songwriting Lesson
Go to the top of the page
 
+Quote Post
deWeLL
post Jan 10 2008, 05:18 PM
Post #16


GMC:er
*

Group: Members
Posts: 33
Joined: 30-July 07
From: Oldenburg, Germany
Member No.: 2.446



Ordererd a few times from Thomann.de.

They are not the fastest but reliable und good service.

Don't worry ...
Go to the top of the page
 
+Quote Post
MickeM
post Apr 25 2008, 08:38 PM
Post #17


Born of NWOBHM, Moderation Team Leader
*

Group: Members
Posts: 8.562
Joined: 9-January 07
From: Stockholm, Sweden
Member No.: 1.062



QUOTE (Smells @ Jan 10 2008, 01:09 PM) *
A friend of mine has used thomann a lot over recent years with no problems at all, even with returns etc

I think he usually has to wait approx 5-7 days for deliveries

edit: ...

This post has been edited by MickeM: Apr 26 2008, 08:22 AM


--------------------
Go to the top of the page
 
+Quote Post
Marcus Siepen
post Apr 27 2008, 10:40 AM
Post #18


Instructor (Blind Guardian)
Group Icon

Group: GMC Instructor
Posts: 3.433
Joined: 5-March 08
From: Germany
Member No.: 4.464



I ordered many things at Thomann already and never had any problems.


--------------------
Guitars: various Gibson Les Pauls / Gibson J 45
Amps: Mesa Boogie Tripple Rectifier / Triaxis / 2:90 Poweramp / Rectocabs
Effects: Rocktron Intellifex / Rocktron Xpression
Homepage: www.marcussiepen.com www.blind-guardian.com
Check out my video lessons!
Go to the top of the page
 
+Quote Post
blindwillie
post Apr 27 2008, 02:37 PM
Post #19


GMC:er
*

Group: Members
Posts: 1.533
Joined: 28-March 07
From: Luleå, Sweden
Member No.: 1.434



I'm very happy with thomann and they pay correct taxes and customes so it shouldn't be a problem.
You don't have to wait for their mail. You can check the order status online.


--------------------

Schecter C1 Hellraiser EMG 81/85, replaced with JB/Jazz (SH4/SH2n) w. coilsplit
Schecter Revenger HB-105, replaced with EMG 81/85
Stratocaster Deluxe Players Noiseless
Ibanez 2550z
Blackstar HT5H, Blackheart BH5H w. BH112, Laney LX35D, Line6 Pod XT, Marshall MS-2
Headphones: Sennheiser RS120

Stay tuned...
Go to the top of the page
 
+Quote Post
MickeM
post Apr 27 2008, 03:50 PM
Post #20


Born of NWOBHM, Moderation Team Leader
*

Group: Members
Posts: 8.562
Joined: 9-January 07
From: Stockholm, Sweden
Member No.: 1.062



Anyone handled with a return? I got this wah back (not from Thomann) from being repaired and the problem was fixed but now there was another problem, straight out of the box broken. The shop refuse to take responsibility for the frieght sweden - > germany but stick their terms and conditions under my nose. I can buy that in one aspect, but now when they send me items that are broken in the first place, and especially in this case when the problem is inflicted by them.

Anyone from germany who can let me know to which instanse to post my customer complaints? I've given the shop one more opportunity to handle this the right way, monday or tuesday, before I take this errand further.

Rest assure I will not pay a single Euro to have this repaired. I rather throw it in the trash and post a huge warning on this to stay away from this store so others won't get in the same position I have. Reaching several thousands of potential customers here at GMC, with high Google ratings, serves them right and would be worth every cent.

But we'll see early next week how they want to proceed. If they continue to treat me like dirt I will post the entire story which has even more funny stuff on how to ignore customer complains etc. And of course I will drop the name of the shop in huge capital letters.


--------------------
Go to the top of the page
 
+Quote Post

2 Pages V   1 2 >
Reply to this topicStart new topic
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:

 


RSS Lo-Fi Version Time is now: 26th March 2017 - 06:15 PM