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Kristofer Dahl
post Nov 18 2008, 10:37 AM
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Thanks a lot Berko for the detailed info! smile.gif By the way (and this is in regards to Dejan's video being the wrong proportions) - what web browser do you use? And what version of flash (right lick and the video and choose about). Thanks!

We are especially interested in hearing what people who are having problems with choppiness-after-buffering are experiencing.


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OrganisedConfusi...
post Nov 18 2008, 10:50 AM
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QUOTE (Kristofer Dahl @ Nov 18 2008, 09:37 AM) *
Thanks a lot Berko for the detailed info! smile.gif By the way (and this is in regards to Dejan's video being the wrong proportions) - what web browser do you use? And what version of flash (right lick and the video and choose about). Thanks!

We are especially interested in hearing what people who are having problems with choppiness-after-buffering are experiencing.

Kris is there any way of having an option like some youtube videos where you can play the high quality video or a lower quality video in the player. So still use big player but have a choice of video quality. I have a 20 Mbit connection so I have no problems running anything but this would be an instant solve for a lot of problems.

Also please can I leave a recommendation. I think you should have a space on the main page for important issues that stick there. So maybe have a link to this thread permanently as we don't want to lose members who don't participate in the forum and don't realise things are being done to resolve the issues. You've worked really hard on this site so just keeping people in the know is great to make sure they know they are important to the site even though their voice doesn't get heard on the forum. And when problem is solved and everybody agrees we can have resolved added to topic title smile.gif

I hope this feedback is alright smile.gif

This post has been edited by OrganisedConfusion: Nov 18 2008, 10:51 AM


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Col Roberts
post Nov 18 2008, 11:44 AM
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Hi Kris,
My browser is Firefox 2.0.0.6 with Adobe Flash Player 9.
I experienced random "chopiness" (from 10 to 20 hiccups) for both the lessons after they were fully loaded and then played. The "chopiness" is mainly of very short duration, although with the "Spindles" lesson playback did actually freeze for a moment.
Hope this helps a little.

Cheers.


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Kristofer Dahl
post Nov 18 2008, 11:47 AM
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QUOTE (Col Roberts @ Nov 18 2008, 01:44 PM) *
Hi Kris,
My browser is Firefox 2.0.0.6 with Adobe Flash Player 9.
I experienced random "chopiness" (from 10 to 20 hiccups) for both the lessons after they were fully loaded and then played. The "chopiness" is mainly of very short duration, although with the "Spindles" lesson playback did actually freeze for a moment.
Hope this helps a little.

Cheers.


It did help - thanks!


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berko
post Nov 18 2008, 11:49 AM
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Oops, I forgot to mention, I used the Explorer with an Adobe Flash 9. But I tested the vids on my Mac with the latest version of Mozilla (updated a week ago) and again with an Adobe 9. I've experienced exactly the same. If it's buffered, only Dejan's vid is choppy, although the sound is ok. Surely it takes time to buffer. Otherwise there's no "random choppiness" after it - it's all the way fluent and smooth

cool.gif

This post has been edited by berko: Nov 18 2008, 11:50 AM


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Kristofer Dahl
post Nov 18 2008, 11:58 AM
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@ berko - upgrade flash and you will get rid of the size problem in Dejan's lesson (it will not solve buffering or chopiness though).

http://get.adobe.com/flashplayer/?promoid=DXLUJ


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tommyboy
post Nov 18 2008, 03:39 PM
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QUOTE (Kristofer Dahl @ Nov 18 2008, 03:04 AM) *
Thanks for all the feedback!

We want the new player and video format to work for as many as possible - if those of you who are having problems could answer the following it would be really helpful:

Do you notice any difference in "chopiness" between these two lessons?

1 Trond's Solo from "Spindles"

2 Dejan's Palm Mute Workout

The more objective and detailed description we get from you - the bigger our chances of improving this. Thanks!


Hi Kris,

I tried both videos and they pretty much act the same. Dejan's palm mute loaded in about 5 seconds and Trond's loaded in 12 seconds.
For me both the video and the sound are skipping. It acting like when you fast fwd a cd with the sound going however it's playing in it's normal tempo.

I'm using the latest version of Flash Player 10.0...... and I running Firefox 3.0.4

Thanks for tackling this,
tommyboy


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fkalich
post Nov 18 2008, 03:53 PM
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QUOTE (Kristofer Dahl @ Nov 18 2008, 04:04 AM) *
Thanks for all the feedback!

We want the new player and video format to work for as many as possible - if those of you who are having problems could answer the following it would be really helpful:

Do you notice any difference in "chopiness" between these two lessons?

1 Trond's Solo from "Spindles"

2 Dejan's Palm Mute Workout

The more objective and detailed description we get from you - the bigger our chances of improving this. Thanks!


I realize what you are getting at, Trond has a much larger size file. It matters nothing regarding the choppiness. It does matter wrt having to wait for 5 minutes to load a large video, which Kris, is an annoying long time. Having long waits on videos slows you down learning a lesson. I like to review and move fast and furious, and this is not good. i am being objective there.

But to the immediate issue. I noticed that running either, CPU usage is very high on Foxfire, pushing towards 100%. And this continues even after the video is fully loaded, and has quit playing. I see little change in CPU usage after the video has completed. Then if I switch out of the page to the home page, CPU usage drops down to near the zero range for Foxfire. Evidently there are bugs in the programming. Sounds like the thing is busy even when it is doing nothing.

This post has been edited by fkalich: Nov 18 2008, 04:00 PM
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kaznie_NL
post Nov 18 2008, 03:57 PM
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QUOTE (Kristofer Dahl @ Nov 18 2008, 10:04 AM) *
Thanks for all the feedback!

We want the new player and video format to work for as many as possible - if those of you who are having problems could answer the following it would be really helpful:

Do you notice any difference in "chopiness" between these two lessons?

1 Trond's Solo from "Spindles"

2 Dejan's Palm Mute Workout

The more objective and detailed description we get from you - the bigger our chances of improving this. Thanks!

Big difference!!! Trond's video was one big chop tongue.gif For viewing it I should have put it on pause first, but Dejan's video just worked straight away, no pauses!!

Just saw that the lesson from Dejan even loaded faster then Trond's "Normal" lessons!

This post has been edited by kaznie_NL: Nov 18 2008, 03:59 PM


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fkalich
post Nov 18 2008, 04:14 PM
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QUOTE (kaznie_NL @ Nov 18 2008, 09:57 AM) *
Big difference!!! Trond's video was one big chop tongue.gif For viewing it I should have put it on pause first, but Dejan's video just worked straight away, no pauses!!

Just saw that the lesson from Dejan even loaded faster then Trond's "Normal" lessons!


This surprises me. For me, there is no difference between playing either, both play horribly. CPU usage is very high on both, and continues even after the videos have completed (until I get out of the page).

Regarding slow loading, that is not a bug, that is due to the very high resolution of the video, and cannot be improved at Kris's end. The Trond file is just big. I just can't imagine that most people want to wait for that, given the choice of that or a lower resolution video. High resolution should be an option. There is no argument on that point.

But that is a second issue, the immediate one now are bugs in the programming that are keeping it using all the CPU time, even when it is doing nothing.
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tommyboy
post Nov 18 2008, 04:23 PM
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QUOTE (fkalich @ Nov 18 2008, 09:14 AM) *
This surprises me. For me, there is no difference between playing either, both play horribly. CPU usage is very high on both, and continues even after the videos have completed (until I get out of the page).

Regarding slow loading, that is not a bug, that is due to the very high resolution of the video, and cannot be improved at Kris's end. The Trond file is just big. I just can't imagine that most people want to wait for that, given the choice of that or a lower resolution video. High resolution should be an option. There is no argument on that point.

But that is a second issue, the immediate one now are bugs in the programming that are keeping it using all the CPU time, even when it is doing nothing.


The one problem I'm not having which you seem to be is the time for the file to download. The files are loading plenty fast enough however, I suffering from all of the same video and sound problems you are. Personally I like the old layout of the old player better anyhow. Ironic that I joined the site because of the quality of the videos and how smooth they played. Only to have things changing but not for the better.

tommyboy


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fkalich
post Nov 18 2008, 04:23 PM
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QUOTE (fkalich @ Nov 18 2008, 10:14 AM) *
This surprises me. For me, there is no difference between playing either, both play horribly. CPU usage is very high on both, and continues even after the videos have completed (until I get out of the page).

Regarding slow loading, that is not a bug, that is due to the very high resolution of the video, and cannot be improved at Kris's end. The Trond file is just big. I just can't imagine that most people want to wait for that, given the choice of that or a lower resolution video. High resolution should be an option. There is no argument on that point.

But that is a second issue, the immediate one now are bugs in the programming that are keeping it using all the CPU time, even when it is doing nothing.



edit: The large file plays fine in WMV format. So this is a programming issue.
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OrganisedConfusi...
post Nov 18 2008, 04:23 PM
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QUOTE (tommyboy @ Nov 18 2008, 03:23 PM) *
The one problem I'm not having which you seem to be is the time for the file to download. The files are loading plenty fast enough however, I suffering from all of the same video and sound problems you are. Personally I like the old layout of the old player better anyhow. Ironic that I joined the site because of the quality of the videos and how smooth they played. Only to have things changing but not for the better.

tommyboy

I'm sure the problems will be ironed out soon enough.


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fkalich
post Nov 18 2008, 04:41 PM
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QUOTE (OrganisedConfusion @ Nov 18 2008, 10:23 AM) *
I'm sure the problems will be ironed out soon enough.


The programming bug, probably (although that stuff can be tricky, I have done a lot of Actionscript programming, it is a lot more tricky than programming in Java or anything like that).

But they won't iron out the fact we will have to wait 5 minutes to load a video (when the service provider is operating well). Which is really as big an issue if you read what people say here.

30mb (Trond size) is just too big a file for this. Except as an option. The smaller Dejan size is good enough.

edit: also keep in mind, you in Europe have not had the problems we in the States have had, regarding throughput speed. I believe you are much faster anyway, even in normal times (based on responses I read when we were having problems with that over the past few months). It has been decent recently, but that has been off and on, and I see no reason to believe that won't reoccur.

I have timed the large video several times, and these are good times. 5 minutes to download.

This post has been edited by fkalich: Nov 18 2008, 04:45 PM
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OrganisedConfusi...
post Nov 18 2008, 04:42 PM
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QUOTE (fkalich @ Nov 18 2008, 03:41 PM) *
The programming bug, probably (although that stuff can be tricky, I have done a lot of Actionscript programming, it is a lot more tricky than programming in Java or anything like that).

But they won't iron out the fact we will have to wait 5 minutes to load a video (when the service provider is operating well). Which is really as big an issue if you read what people say here.

30mb (Trond size) is just to big a file for this. Except as an option. The smaller Dejan size is good enough.

It takes my connection 15 seconds to download 30MB. Not so bad. For me tongue.gif Mwahahahaha. But bad for everybody with slower connections sad.gif


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fkalich
post Nov 18 2008, 04:55 PM
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QUOTE (OrganisedConfusion @ Nov 18 2008, 10:42 AM) *
It takes my connection 15 seconds to download 30MB. Not so bad. For me tongue.gif Mwahahahaha. But bad for everybody with slower connections sad.gif


US has much slower. We are much slower. The time for a packet to reach us from their servers in Holland is 4 to 5 times as long as say going to any service such as youtube here. Do a traceroute and look at your speeds. Right now ours are the best I have seen, and that is about 150ms. Generally it is slower, more like 250ms. Your speeds are probably like 40 or 50 ms at worst, probably even much faster than that.

It is not slower local access lines, mine is fast enough. it is the routing from the GMC service provider in Holland that causes this. I am talking about the fact that we are slower, even at the best of times, over what you have in Europe.



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OrganisedConfusi...
post Nov 18 2008, 04:57 PM
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A dedicated USA Server would solve the problem but that would cost a fair bit.


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Bogdan Radovic
post Nov 18 2008, 05:17 PM
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QUOTE (tommyboy @ Nov 18 2008, 04:23 PM) *
The one problem I'm not having which you seem to be is the time for the file to download. The files are loading plenty fast enough however, I suffering from all of the same video and sound problems you are. Personally I like the old layout of the old player better anyhow. Ironic that I joined the site because of the quality of the videos and how smooth they played. Only to have things changing but not for the better.

tommyboy


Don't feel that way, I'm sure after the initial "real" world tests are done and with some tweaking. the new lessons will play as fast and smooth as in previous player...Than everyone gains from new resolution and format (16:9).It just takes a little time...

Please check out this topic : https://www.guitarmasterclass.net/guitar_fo...showtopic=21607



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Matt23
post Nov 18 2008, 05:27 PM
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Here's my findings.

I have a fairly new Windows Vista computer and a 512MB broadband connection. I also did nothing else on the computer whilst loading and playing these videos.

Spindles: Took 10 minutes to load but had no problems playing.

Palm Mute: Took 2 minutes and 20 seconds to load, and was basically dine playing. It did seem to sort of click and pause for a millisecond a few times but i might have just imagined it or it could just be some clipping in the audio.

I also would like to suggest that when you move the player dot back to the start when it is paused it should stay paused so you don't have to click pause again.

Could I just ask something, when people say "chopiness", do you mean when the video gets to a bit it hasn't loaded, like where the old player would have put up its buffering sign, or do you mean something else?
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tommyboy
post Nov 18 2008, 06:31 PM
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QUOTE (Matt23 @ Nov 18 2008, 10:27 AM) *
Here's my findings.

I have a fairly new Windows Vista computer and a 512MB broadband connection. I also did nothing else on the computer whilst loading and playing these videos.

Spindles: Took 10 minutes to load but had no problems playing.

Palm Mute: Took 2 minutes and 20 seconds to load, and was basically dine playing. It did seem to sort of click and pause for a millisecond a few times but i might have just imagined it or it could just be some clipping in the audio.

I also would like to suggest that when you move the player dot back to the start when it is paused it should stay paused so you don't have to click pause again.

Could I just ask something, when people say "chopiness", do you mean when the video gets to a bit it hasn't loaded, like where the old player would have put up its buffering sign, or do you mean something else?


Something else. Even after the full video has loaded it still plays choppy. The best way I can describe it is like if the video had say a 100 frames to play only 50 have loaded even though the whole video has buffered so it's not running smoothly. In fact you can see this by watching the little white dot move through the file as it's playing it looks like it's skipping ever so slightly.

tommyboy


QUOTE (OrganisedConfusion @ Nov 18 2008, 09:23 AM) *
I'm sure the problems will be ironed out soon enough.


Hope so but it's frustrating nun the less.

tommyboy

QUOTE (Bogdan Radovic @ Nov 18 2008, 10:17 AM) *
Don't feel that way, I'm sure after the initial "real" world tests are done and with some tweaking. the new lessons will play as fast and smooth as in previous player...Than everyone gains from new resolution and format (16:9).It just takes a little time...

Please check out this topic : https://www.guitarmasterclass.net/guitar_fo...showtopic=21607


I just think that the implementation could be been handled much better. I understand the need for real world testing but new lessons should be produced in the old player until the new player is up and running. I'm concerned as are some others it may take quite some time to fix this and any new lesson will be unusable to us.

tommyboy



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