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> The Epic Story Of My Line 6 Variax 300
purple hayes
post Jan 27 2009, 01:29 AM
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Ok, read the first post in this thread to get yourself up to speed: https://www.guitarmasterclass.net/guitar_fo...3&hl=VARIAX

Now realize that after that first post, I have since shipped the Variax back to Line 6 TWICE . That's 4 times the guitar has been in the shop in a little over a year.

I just received the guitar back today. It still doesn't work. I called Line 6 support and they walked me through a few things and decided I should ship it back to them for repair. I declined to go that route. I ended up leaving a voice mail for the service manager because I don't want this guitar repaired. I want a new guitar or my money refunded. I don't think I'm being unreasonable.

GAH!


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Praetorian
post Jan 27 2009, 01:40 AM
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I don't think you are being unreasonable at all...just remember to keep your temper when talking to them. If you act out of control, they won't be as likely to help you!


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skennington
post Jan 27 2009, 01:58 AM
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Absolutely not unreasonable for you to ask for a refund or exchange. As a matter of fact, I'm surprised that they didn't offer you those options anyway..Good luck with it. smile.gif


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sigma7
post Jan 27 2009, 02:05 AM
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no not at all, it would be unfair if they did not accommodate u


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Andrew Cockburn
post Jan 27 2009, 02:08 AM
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Yep, good luck, and no not at all unreasonable, you've given them every opportunity to correct the problem.

It's sad though - I haven't had a single issue with any of my 3 Line 6 Instruments or my Pod, not that that helps you at all wink.gif


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My Stuff:

Electric Guitars : Ibanez Jem7v, Line6 Variax 700, Fender Plus Strat with 57/62 Pickups, Line6 Variax 705 Bass
Acoustic Guitars : Taylor 816ce, Martin D-15, Line6 Variax Acoustic 300 Nylon
Effects : Line6 Helix, Keeley Modded Boss DS1, Keeley Modded Boss BD2, Keeley 4 knob compressor, Keeley OxBlood
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g-forcelover
post Jan 27 2009, 03:01 AM
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I never really liked line 6 guitars, but their amps and effects are amazing. But yeah, your being fair, not unreasonable, id be doing that if it happened to me


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i tripped and broke my guitar's neck. :(
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Pedja Simovic
post Jan 27 2009, 04:02 AM
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Sorry to hear that man. Is there anyway you can get a refund and get your Guitar in local store by any chance ?
That would be far easier way to go I think smile.gif


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MickeM
post Jan 27 2009, 10:11 AM
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Consumer rules says (at leat here) that if you return a product for the third time with a similar error you can get a full refund. And the store can't even debate it.


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Dejan Farkas
post Jan 27 2009, 10:19 AM
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I hope you'll work this out with them in your benefit smile.gif


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