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> A Resolution To My My Line 6 Variax 300 Story, FINALLY!
purple hayes
post Jan 27 2009, 08:50 PM
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Read here for previous information: https://www.guitarmasterclass.net/guitar_fo...showtopic=23917

I'll try to keep it short...

The Line 6 Service Department Manager (Mark) called me directly today. Mark explained that the only thing Line 6 would do for me is try to repair the guitar again (for the 5th time). I told him that wasn't an acceptable answer. At this point, I either wanted a new guitar or a total refund of my purchase price. To me, that's a load of crap. I'm sure Line 6 has enough money in the back to issue a refund. The guitar is only 14 months old and it's been in the shop for 10 of those months.

I thanked Mark for his time and called Music123.com, the internet site I purchased the guitar from. The first customer service representative that I spoke with said that Music123 couldn't do anything because the guitar had been purchased 14 months ago. I asked to speak with his supervisor. I again explained my situation and again, they explained that couldn't do anything because the guitar had been purchased 14 months ago. I asked to speak with his supervisor. At this point, I'd reached the top level of customer service. I quickly explained my situation and she asked me if I would return the guitar for a store credit of the full purchase price. I agreed. Music123 has already e-mailed me a UPS return label and she said I'd get full store credit within 4 days. :w00t:

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sigma7
post Jan 27 2009, 08:54 PM
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pwn


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ztevie
post Jan 27 2009, 09:19 PM
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Great, should be the best solution, next to a cash refund, that is?
But I can't help thinking, how many people are not as persistent as you, they make a call and hear it's not possible for a refund. They'll never ask for supervisors.. They would probably keep sending it for repair, until they get sick of it and just keep the thing in a wardrobe somewhere?

It pays off to stand your ground!


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fatb0t
post Jan 27 2009, 09:31 PM
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Nice man
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Toni Suominen
post Jan 27 2009, 09:43 PM
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Glad to see that this is finally getting somewhere, good for you mate smile.gif


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Fran
post Jan 27 2009, 09:45 PM
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Happy ending! Nice, I'm glad to hear the problem is solved smile.gif


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Saoirse O'Shea
post Jan 27 2009, 09:49 PM
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Glad it's been resolved in your favour smile.gif .

Cheers,
Tony


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MickeM
post Jan 27 2009, 09:55 PM
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Good for you! smile.gif


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enforcer
post Jan 27 2009, 10:11 PM
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Yeah mate! I've been following your unfortunate journey about that variax, and I am glad to see this adventure is finally concluded with a acceptable solution.

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berko
post Jan 27 2009, 10:14 PM
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So what do you plan to spend your store credit on? rolleyes.gif

Glad you have this story set.


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Tolek
post Jan 27 2009, 10:18 PM
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Sounds great! smile.gif What guitar are you going to get now?
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Bogdan Radovic
post Jan 27 2009, 11:46 PM
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Sounds like a fairly happy ending!! Great job on being persistent! I wouldn't think of asking for supervisor twice! smile.gif ehhehe Good job!


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Ivan Milenkovic
post Jan 28 2009, 01:11 AM
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Awesome mate, way to go! You did the right thing! smile.gif


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Mandos
post Jan 28 2009, 07:03 AM
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I'm really glad that it worked out in the end. What will you get instead? smile.gif


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purple hayes
post Jan 28 2009, 10:50 AM
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QUOTE (Mandos @ Jan 28 2009, 01:03 AM) *
What will you get instead? smile.gif


I'm thinking about getting a Variax 600 instead. Part of me say that's a terrible idea and the other part of me really liked the way the Variax worked.


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