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> Buying Hell!, Bought a new strat....never showed up!
Hammerhead
post Apr 30 2009, 03:25 AM
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A lesson for you all, from me. I bought a guitar from Instrumentpro on March 7th. It was listed as in stock. When I checked to confim my order the next working day (purchase was made on line), their records showed a different neck (rosewood not maple) was purchased... Hmmmm, my receipt showed the correct guitar. Next I was told that the guitar I wanted was not in stock but would be in a week. A week later when I called they said it's not in stock, it'll be another week...hmmm well when I called the next week they said it'll be 2-3 weeks. Hmmmmm.Almost 2 months later on April 28th I got an email stating that my order had been shipped! Yeah now we're talking. So I called to check the delivery time. Well it wasn't shipped they said... mad.gif "but it sure will ship tomorrow and then we will send you a tracking # via email so you will know how long it will take to get to you door!" Well o.k. so I never got the tracking email.... Hmmmm. So yes I called to see what the status of the order was. When I asked about the tracking # the REP got smart with me and "informed" me that I had never received a shipping confirmation because they don't send those out, all I would ever get is a tracking #!!!!!! mad.gif I tried not to blow my top and explained that I had if fact received a shipping confirmation, and was told that the guitar had not yet shipped Blah Blah Blah! After he looked it up he confessed that it could be several days before it ships!?!?!

It's now a couple of days from May and No guitar! Ahhhhh. wacko.gif so I went online and "googled" Review Instrumentpro. Well lets just say I'm not alone in this experience. Some reviewers even recommend that you run away from Instrumentpro! So if you want to order a guitar never use Instumentpro and just google a review of the store or company you're thinking of working with... you may save yourself a lot of time and energy. With the internet there is power.... so use the force (of the internet) young Jedi!!!!

This post has been edited by Hammerhead: Apr 30 2009, 03:26 AM


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SensE
post Apr 30 2009, 03:36 AM
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This is a hella pain experience. Thank you for your advise. When I buying stuffs online, seller reputation is the first thing I check. I would rather pay a little more than having bad seller. Good luck with you, pal
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Sircraigery
post Apr 30 2009, 03:51 AM
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Ouch, I hope he burns in hell.


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Marc_Maiden
post Apr 30 2009, 03:58 AM
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WOW that is amazingly awful

ive never heard of such bad service...you should threaten a law suit and see what they do


under section 2 of the UCC:

(to put it in light terms) business must be done as usual (sorry i cant remember the long technical term for it)

meaning, if they say its going to ship, they have to ship it, if it says its in stock, it has to be instock believe it or not, a order sheet, confirmation, or even a catalog is a type of contract!

if there was a natural disaster such as a flood preventing them from shipping it, then they would be excluded from this law, but since i doubt after a months they couldnt ship it, its likely they are just doing bad business




^^^^^^^^
glad i payed attention in business law class!

This post has been edited by Marc_Maiden: Apr 30 2009, 03:59 AM


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audiopaal
post Apr 30 2009, 07:06 AM
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Stuff like that makes me so mad mad.gif
Hope you get your guitar eventually..
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fkalich
post Apr 30 2009, 07:34 AM
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I have had great service from both American Musical, and Musician's Friend. Maybe a dozen times. I have bought from the latter recently as they are located 40 miles from me in Kansas City, so I get it next day usually. But American Musical is really good, I have heard good things from others also about them.

Never heard of these guys that you bought from.

QUOTE (Marc_Maiden @ Apr 29 2009, 09:58 PM) *
WOW that is amazingly awful

ive never heard of such bad service...you should threaten a law suit and see what they do


They pay for their lawyers, and know how much it costs to justify action, much less across state lines.

In general, if being nice don't do it, it ain't gonna happen, and if you try to play hardball, they just figure you are going to give them a bad review anyway, and will just figure to hell with you.

Always buy with a credit card, and just call the credit card company and get your money back. Don't work with Paypal, work with your own credit card company. Let them take care of it.

edit:

btw, the above advice is from my brother, a Lawyer, Harvard educated.

This post has been edited by fkalich: Apr 30 2009, 07:39 AM
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superize
post Apr 30 2009, 07:43 AM
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Thats just awfull to hear........

I feel really sorry for you


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Muris Varajic
post Apr 30 2009, 07:47 AM
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Damn, horrible experience,
I hope it'll arrive soon... ohmy.gif


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Roadside
post Apr 30 2009, 08:55 AM
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He realy should burn in hell. thanks for your recommendation, and good luck mate smile.gif
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MickeM
post Apr 30 2009, 09:09 AM
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Dishonest people suck !!!

If you payed with credit card, contact the creditcard company and ask them to withdraw the payment and put it back on your card.


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Gilmore
post Apr 30 2009, 09:39 AM
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Thats a horrible story, but I hope your guitar will arrive soon.

You should really do a good research, before chosing a dealer to buy from. MusiciansFriend, music123, thomannmusicstore and some others , are usually bretty safe and with good customer service.

This is really frustraiting to deal with something like this. ohmy.gif


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Dejan Farkas
post Apr 30 2009, 09:52 AM
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I hope you will solve the problem and get either the guitar or money back, if you paid via PayPal you can get your money back easily smile.gif


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Bogdan Radovic
post Apr 30 2009, 11:49 AM
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Hmm I think you should wait a day or two to see if its shipped and then go to your credit card company and ask for money back because of fraud!


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Sensible Jones
post Apr 30 2009, 12:08 PM
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What a crappy set-up!!!!!! I hope you everything works out for you!!
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Ivan Milenkovic
post Apr 30 2009, 01:06 PM
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Oh man, I hate these experiences, sorry to hear that. But don't worry mate, some time will pass and you will get your axe. Every experience like this is valuable cause you are more careful next time. wink.gif


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Hammerhead
post May 13 2009, 12:18 AM
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Thank you all for your support!.... It did finally arrive & I am the proud owner of the Malmsteen Stratocaster in Sonic Blue!
Yes sir and the guitar is great! There is a thread (Review) going about the 09 malmsteen (strat) if you want to search for it, I believe it is in our gear forum, By Gary. I've put my 2 cents in. I"ve not even had it a week yet and I've played it about 20 hours. I ended up taking a sick day when it arrived! That is the best SICK DAY in the world! Amen! biggrin.gif

I knew it would show up sooner or later, so I'm happy cause I saved $700 of the new list price (read the thread by Gary for details). So no Complaints there! Just wish companies would be straight up, and not play the blame game when orders aren't shipping out. They even tried to blame me? Any how... here is a pic.

I can say that I have had fantastic luck with Zzounds. They handle returns and orders promptly. And NO attitude.

Aloha til next time,

Robert
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Marshmall0wz
post May 13 2009, 12:46 AM
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its pretty smile.gif


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Ivan Milenkovic
post May 13 2009, 01:02 AM
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That's awesome man, and I'm glad the shopping experience was nice as well, this is very important. Congratulations! smile.gif


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kahall
post May 13 2009, 05:51 AM
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QUOTE (Hammerhead @ May 12 2009, 06:18 PM) *
I knew it would show up sooner or later, so I'm happy cause I saved $700 of the new list price (read the thread by Gary for details).

Robert


I'm glad it worked out. Very nice guitar!

I noticed that price increase on all the Fenders to. What is the reason for that? It was not just a little increase it was hundreds of $ overnight.


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Hammerhead
post May 13 2009, 06:41 AM
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Kahall,
I'm not sure why the price increase. For this guitar alone it was an increase of $700. That's huge! At first I thought it was a misprint! I would have thought they might try to cut prices in this economy unsure.gif

Robert


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