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> Need Help With An Ordering Issue
Chokehold
post Aug 11 2009, 01:24 PM
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So I ordered this guitar yesterday http://www.thomann.de/gb/schecter_diamond_...iser_fr_wht.htm

When I ordered it, the site said that the guitar were available in stock.

But then a few hours later when I looked at the site again, it said as you now can see "on request".

Does this mean that I ordered the last one that were available, or did the guys in charge of the site just notice that they were out of stock on it?

I have e-mailed them and will call them later on as well but I want to know what you guys think.

On Request may take as long as 6 months to get your stuff, and I don't feel like waiting that long.


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Andrew Cockburn
post Aug 11 2009, 01:37 PM
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Wait a few days to see if it turns up - if not it is on request so cancel the order wink.gif


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Caelumamittendum
post Aug 11 2009, 01:37 PM
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I'm sure you will get better respons from the guys at the site than from us. I think you should call them sooner than later and find out.

If you do not want to wait 6 months, you can always cancel the order.


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Emir Hot
post Aug 11 2009, 01:38 PM
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I am quite sure that you bought the last one. Many of these sites have well developed system for statistics and notifications when something is out of stock. Happened to me a couple of times and I got the product just as I expected


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Chokehold
post Aug 11 2009, 01:47 PM
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QUOTE (Emir Hot @ Aug 11 2009, 02:38 PM) *
I am quite sure that you bought the last one. Many of these sites have well developed system for statistics and notifications when something is out of stock. Happened to me a couple of times and I got the product just as I expected


I hope you are right, because it's the only place in Europe I've found this guitar. And as you said, it seems logical that they have a well developed system.

But I'm still waiting for the mail.


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Emir Hot
post Aug 11 2009, 02:04 PM
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QUOTE (Chokehold @ Aug 11 2009, 01:47 PM) *
I hope you are right, because it's the only place in Europe I've found this guitar. And as you said, it seems logical that they have a well developed system.

But I'm still waiting for the mail.

Try to call them if you don't get it today.


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Chokehold
post Aug 11 2009, 02:33 PM
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QUOTE (Emir Hot @ Aug 11 2009, 03:04 PM) *
Try to call them if you don't get it today.


I will not get it today, I'm ordering from Germany and I'm in Sweden.

I have looked around and it mostly takes 3-4 days to get things from Thomann to Sweden.
But I will call them if it takes around a week.


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Emir Hot
post Aug 11 2009, 02:39 PM
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QUOTE (Chokehold @ Aug 11 2009, 02:33 PM) *
I will not get it today, I'm ordering from Germany and I'm in Sweden.

I have looked around and it mostly takes 3-4 days to get things from Thomann to Sweden.
But I will call them if it takes around a week.

I meant if you don't get email back smile.gif


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MickeM
post Aug 11 2009, 02:41 PM
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QUOTE (Chokehold @ Aug 11 2009, 03:33 PM) *
I will not get it today, I'm ordering from Germany and I'm in Sweden.

I have looked around and it mostly takes 3-4 days to get things from Thomann to Sweden.
But I will call them if it takes around a week.

When you're logged in, can't you browse your order to see if it's shipped in full or delayed?
I think thomann and the others ship to sweden once a week so if you're lucky it'll take 3-4 days but up to a week if you order the day after they have shipped.

I think you should try to find out asap if you're getting the guitar or not, if they order it specially for you the're might be a conflict of interest aroud your money incase you don't want to wait several weeks for it but they claim you have to pay since they ordered it for you. It should be in your interest especially if they withdrew 1000E from your card already. smile.gif


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Chokehold
post Aug 11 2009, 02:50 PM
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QUOTE (MickeM @ Aug 11 2009, 03:41 PM) *
When you're logged in, can't you browse your order to see if it's shipped in full or delayed?
I think thomann and the others ship to sweden once a week so if you're lucky it'll take 3-4 days but up to a week if you order the day after they have shipped.

I think you should try to find out asap if you're getting the guitar or not, if they order it specially for you the're might be a conflict of interest aroud your money incase you don't want to wait several weeks for it but they claim you have to pay since they ordered it for you. It should be in your interest especially if they withdrew 1000E from your card already. smile.gif


I can't find where I see if it's shipped in full or delayed, but I'll try to make a call right now I think.


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Toroso
post Aug 11 2009, 06:16 PM
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I see a customer login link, so you should be able to login and check the order status.


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Chokehold
post Aug 11 2009, 06:24 PM
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I just got an E-mail and a SMS, It have just been shipped! biggrin.gif


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ZakkWylde
post Aug 12 2009, 12:26 PM
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You are lucky because Thomann doesn't have Schecters in big stock, they just have one or two of each model and it takes months to order new ones (apparently Schecter is not really caring about oversea shippments)

If they hadn't sent you your confirmation I would have told you about this store:

http://www.ppc-music.de/de/anzeigeCstart.html

It's another German store and the only Schecter importer in all of Europe (afaik). Thomann gets their Schecters from this store too^^ They usually have a lot of Schecters in store...


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Emir Hot
post Aug 12 2009, 12:30 PM
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Good news man. Do a review when you get it.


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Bogdan Radovic
post Aug 12 2009, 12:50 PM
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QUOTE (Chokehold @ Aug 11 2009, 07:24 PM) *
I just got an E-mail and a SMS, It have just been shipped! biggrin.gif


Cool , congrats on getting the last one in store! smile.gif


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