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> Gibson Service
post Aug 17 2009, 08:33 PM
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I have always had the best service calling Nashville, dealt with them 3 or 4 times. They answer the phone promptly, are always friendly. Recently I broke my jack plate on my 58 Reissue (my fault for not using an angle plug). It was out of the 1 year warranty for parts (they only warranty the body and neck for life). You can't get one of these jack plates in a store or on ebay as they are 58 spec. Gibson Fed Ex'ed me a replacement at no charge. Good company.
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Saoirse O'Shea
post Aug 17 2009, 09:04 PM
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Nice to hear of a big company company that takes customer care seriously smile.gif

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Ivan Milenkovic
post Aug 17 2009, 09:08 PM
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That's pretty cool man, these kind of things make a stand out company.

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post Aug 17 2009, 09:19 PM
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Great customer service it seems smile.gif

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post Aug 17 2009, 10:27 PM
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Very nice of them smile.gif
I'm glad you got your part, and at no charge.. great stuff smile.gif
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post Aug 18 2009, 12:06 AM
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Awesome. It's good to hear Gibson cares for their costumers (as they should), but it's not the case with many other (expensive) brands out there.

Glad to hear it Fkalich smile.gif

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post Aug 18 2009, 07:54 PM
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this has happened with chicken head knobs on my sg twice. very nice people


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