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> Rocktron's Customer Service, Great one :)
Jerry Arcidiacon...
post Sep 23 2009, 02:28 PM
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I own a good-old Roctron Intellifex unit. I purchased it used many years ago, without the original manual.
Even I learnt how to use this unit easily by myself and reading other manuals of similar versions of the Intellifex, yesterday I was wondering about having the original manual, to fully understand the specifics, signal paths, configurations, etc.
Browsing the Rocktron website I still found manuals for the other versions. I guessed that they can't create the PDF file for my version, maybe because the original text file is not more available.
Anyway, yesterday I sent an email to their technical support asking for this original manual.

Then... I received the answer from Jim Chowning after 7 minutes!
He sent to me two PDF files for the LTD version (one in Italian language). He explained also the little difference between the LTD version and my unit.
He promised also a scan of the original manual. I received this PDF file some minutes ago.

This is what I call a good customer support.


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mhskeide
post Sep 23 2009, 03:57 PM
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Always nice to hear such stories between all the bad ones from lazy companies smile.gif


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Sensible Jones
post Sep 23 2009, 03:59 PM
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It's great to know that some Companies still care about their Customers!!!!
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Marcus Siepen
post Sep 23 2009, 05:54 PM
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Thats indeed great service, I am also using some Rocktron devices, actually also an Intellifex, an Xpression and the Midimate footcontroller, Rocktron equipment has a realy awesome quality, and it is great to see that their support is as good smile.gif


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Bogdan Radovic
post Sep 23 2009, 05:56 PM
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Wow its great to hear they are treating customers so well! smile.gif


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Xuestor
post Sep 23 2009, 07:04 PM
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nice to see that companies care about their customers even after they got their share of the money. Rocktron makes kickass effects units, and the used ones are really great bang for the buck...


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audiopaal
post Sep 23 2009, 09:11 PM
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That's just awesome smile.gif
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Santiago Diaz Ga...
post Sep 24 2009, 06:33 AM
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Nice to hear that. I have the Rocktron Intelliflex too. Great effects unit!


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Muris Varajic
post Sep 24 2009, 07:33 AM
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That's great sevice indeed, I also have few Rocktron units, cool stuff. smile.gif


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Neurologi
post Sep 24 2009, 09:45 AM
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Wow! That's great! Gives you that warm fuzzy feeling ...


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Jmguitar64
post Sep 24 2009, 06:26 PM
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wow, customer support like that is rare
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