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> Botched Order On Musicians Friend .com, They lost my guitar :o
Smikey2006
post May 16 2007, 11:06 PM
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So just looken for sum suggestions/ help here maybe. A few days ago i ordered my new 7 string. in the meantime i borrowed my lead guiatists 7 (same 1 im getting so i called it mine until mine arrived smile.gif) well now ive found out, that musiciansfriend .com butchered my order, lost my guitar, lost my money and i don't know what to do! ive emailed their customer support but i aint getting any help. and if they take my guitar and my money someoens gunna get hurt smile.gif any ideas?


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JCJXXL
post May 16 2007, 11:12 PM
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QUOTE (Smikey2006 @ May 16 2007, 05:06 PM) *
So just looken for sum suggestions/ help here maybe. A few days ago i ordered my new 7 string. in the meantime i borrowed my lead guiatists 7 (same 1 im getting so i called it mine until mine arrived smile.gif) well now ive found out, that musiciansfriend .com butchered my order, lost my guitar, lost my money and i don't know what to do! ive emailed their customer support but i aint getting any help. and if they take my guitar and my money someoens gunna get hurt smile.gif any ideas?



This sounds like it may have a better chance of getting resolved if you make a phone call instead of an email. Also insist on speaking to the supervisor/manager. Don't deal with the pee-ons. Deal with someone who has decision making skills.

Hopefully that will start the ball rolling in the right direction. If they don't want to resolve the issue by shipping a new guitar, refunding your money,etc. then I am sure a letter on an attorney's letterhead may help persuade them. Alot of people shop there so I would be surprised if they refuse to work with you on a resolution.
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Ron
post May 17 2007, 11:38 PM
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How did you pay? If it's by trackable means you'll be able to prove they got the money, so there shouldn't be anything to worry about.

Ron
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Smikey2006
post May 18 2007, 01:32 AM
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yea ive contacted them by phone and stuff im currently e-mailing back and forth with a guy. i paid by paypal so ive got proof enough, they have said they refunded my money, but i still got billed soo im sorta angry.


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Schecter Exotic Star+ Peavey VK
Ibanez Xiphos 707 + Krank Revolution 100
Damien 7




Wishlist
Schecter Customshop
Schecter 2008 Blackjack
Damage Control Timeline Delay Pedal/Distortion
a laptop that runs protools :'(
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