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Phil66
post Oct 23 2015, 04:50 PM
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Ok, after much hassle I've brought the guitar home. When I got it was covered in dust on the upper sections like it has been hanging from a wall hanger or on a stand. It was covered in fingerprints too, I haven't fully cleaned it yet as you can see if you look closely. The swallow vinyl cut (Ace's trademark) wasn't in the package.

I was not very happy. I called them saying it looked like an ex display model and whoever had packed it had no idea of presentation. I was going to return it but stocks are very low and there are only 180 available, knowing my luck the replacement would get damaged in transit and with all the sending back and stuff I would end up without one at all. I know someone who lost out on a limited edition Burns guitar because he sent three back because they had a flaw in the same place. He ended up not getting one as they had all been sold. It turned out, every piece was the same. I didn't want to risk that for a few fingerprints. There was no damage.

They were very very sorry and said that someone had not done their job properly preparing the guitar for dispatch. It's not good enough. I don't mind going into a shop and taking a guitar off the wall and buying it as it is BUT mail order should be shiny new. They sent me some strings, a guitar care kit and a Fender strap for my strat. They also located the Swallow decal and sent that.

It plays absolutely beautifully. There is a review HERE if anyone is interested and HERE is the man himself giving it a demo.

I'm scared to play it now rolleyes.gif . The decal is a vinyl cut and optionally put on by the owner of the guitar. I guess they thought it might limit sales as some won't like it. I put it on to make it authentic wink.gif but I'm scared of it coming off rolleyes.gif I picked the strap in the picture because I thought it went well with the character of the guitar and Skunk Anansie's music.





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Todd Simpson
post Oct 23 2015, 06:24 PM
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With a quick cleaning it can be good as new smile.gif I once bought an RG8 from guitar center and had them set it up and got it back with scratches all over it. I had to have them replace the guitar and then set that one up. Such things are just routine sadly it seems.

The good news is the guitar looks great and you seem stoked and that's the best part of NEW GEAR DAY! Congrats on your new axe!



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bleez
post Oct 23 2015, 09:07 PM
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they should have knocked a few quid off it. At the very least you saved them the expense of having it collected and a new one shipped.
However... congrats on the new geetar smile.gif it sounds nice. They have a few at guitar guitar in Edinburgh so I might get a shot next time Im through cool.gif
you'll need to learn some skunk anansie now biggrin.gif

This post has been edited by bleez: Oct 23 2015, 09:07 PM


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Phil66
post Oct 23 2015, 09:24 PM
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QUOTE (bleez @ Oct 23 2015, 09:07 PM) *
they should have knocked a few quid off it. At the very least you saved them the expense of having it collected and a new one shipped.
However... congrats on the new geetar smile.gif it sounds nice. They have a few at guitar guitar in Edinburgh so I might get a shot next time Im through cool.gif
you'll need to learn some skunk anansie now biggrin.gif


It was GuitarGuitar that I got it from. I got my 7 string PRS from them too. This was in a shocking state to be honest. They did send me a couple of sets of strings, a guitar cleaning kit (seems like they are taking the piss with that one) and a Fender strap for my Strat.

You know how it is though when you've been looking forward to something for a while. I had it on hold for a month, oh! by the way, they said that was the reason it got covered in dust, "because it had been on hold for a month", I said "No, it got covered in dust because it had been left out of the gig bag". I wasn't too bothered about the dust to be honest, that wipes off easy, the finger prints have come off fairly easy too but they were a bit greasy, not like normal fingerprints. It was just the fact that I had been expecting a guitar in an OEM box nice and clean. It looked like it had been in the main showroom for everyone to have a go on. It was a real pisser when I got it out. I was so deflated. sad.gif

I told Ace and he was not a happy bunny. He contacted the head of PRS Europe the same day. They are going to give GG a talking to which will do a lot more than a mere customer like me moaning will do. It reflects bad on the artist when something like this goes out with their name on it.

Ace is signing a pic like the one HERE for me to hang on the wall by it smile.gif

Here are a couple of pics of the smudges. I wouldn't even expect it on a Squire Bullet Strat never mind something like this. It's lovely now I've cleaned it up though and the bird looks much much nicer in real life than in all of the pics.







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Mertay
post Oct 23 2015, 09:50 PM
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Congrats!

My guess would be since it was on hold, they hanged it to the high guitar holders in store to show off (only 180 made!).

Should explain the dust, as for the finger prints every guitar gets cleaned in stores every 2 weeks or once a month...sort of a nightmare for employee but they do get prints really fast although we always see them cleaned up. In your case some kid forgot to do the final polishing. I agree not cool but not something to think about much either.

As for the decal, avoid playing with a t-shirt and it should be fine winter is almost here anyway. You have no excuse not playing that guitar! biggrin.gif


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bleez
post Oct 23 2015, 09:52 PM
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Thats very cool of Ace. I hope they do get a bollocking coz its a lot of cash for a shitty service. I can see how gutted you would be to get it in that state, I would be too.
Im guessing they wont be top of your list for the next guitar!


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Phil66
post Oct 23 2015, 10:08 PM
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QUOTE (Mertay @ Oct 23 2015, 09:50 PM) *
Congrats!

My guess would be since it was on hold, they hanged it to the high guitar holders in store to show off (only 180 made!).

Should explain the dust,



Thanks smile.gif

Thing is, they have for in stock. If I owned a guitar shop I would select one of these to be a display piece and all the others would be in their box waiting to be sold. In my book presentation is everything. A friend of mine owns a guitar shop and he said it was disgusting and that every guitar that he ships goes out as though it was going to his dad.



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AK Rich
post Oct 27 2015, 04:48 PM
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If you are worried about the vinyl sticker, you could take a picture of it or just take the guitar to a graphics business that makes vinyl stickers for advertising and have a bunch of copies made. heck you could even get different colors. smile.gif As long as the sticker isn't copyright protected I guess. Or maybe you could just order some spares from where you got the original.

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Darius Wave
post Oct 27 2015, 09:21 PM
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I had Santana version of SE. It's almost the same sounding and similar "in hands" as the one you got. I really miss this guitar. It was something fantastic for the price. I hope you'll enjoy yours smile.gif Dirt and Dust are easy to get rid off wink.gif


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Phil66
post Oct 27 2015, 10:34 PM
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Thanks Darius, I love it.
I know dirt and dust can be cleaned but in my opinion it shows a total lack of respect for the customer who has spent their hard earned money. It also shows disrespect for the artist that has their name on it. It's also really disappointing when you open up the box sad.gif
Cheers buddy.


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Phil66
post Oct 28 2015, 09:27 PM
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Here's what Mr Ace sent me today smile.gif He had it printed on Saturday smile.gif Top bloke wink.gif

It's not blurry in real life, it's my poor photography skills rolleyes.gif



And here it is next to the guitar on the wall smile.gif



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Phil66
post Oct 28 2015, 10:03 PM
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QUOTE (AK Rich @ Oct 27 2015, 04:48 PM) *
If you are worried about the vinyl sticker, you could take a picture of it or just take the guitar to a graphics business that makes vinyl stickers for advertising and have a bunch of copies made. heck you could even get different colors. smile.gif As long as the sticker isn't copyright protected I guess. Or maybe you could just order some spares from where you got the original.


Thanks but they only ship with the Ace guitars I think.

Phil


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bleez
post Oct 28 2015, 10:29 PM
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that is brilliant, phil. nice one smile.gif he does seem like a really sound guy. Ive been listening to a lot of skunk anansie recently. He has some lovely riffs and tones. I really like the sound he got on the solo for Hedonism.... that would do me!
you'll need to fire this bad boy up and let us hear it cool.gif


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Phil66
post Oct 28 2015, 10:45 PM
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Cheers Scott,

To be honest I don't know how to extract the best tones from it. The setup is amazing, I'd like all my guitars set up the same. He is actually recording with this model and it is going on tour with him. Pretty good considering it's an SE wink.gif See if you can try one at GG mate. I'm turning into a PRS convert. I'd like a 30th anniversary next, love the birds on the anniversary.

Cheers buddy


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bleez
post Oct 29 2015, 12:09 PM
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QUOTE (Phil66 @ Oct 28 2015, 09:45 PM) *
Cheers Scott,

To be honest I don't know how to extract the best tones from it. The setup is amazing, I'd like all my guitars set up the same. He is actually recording with this model and it is going on tour with him. Pretty good considering it's an SE wink.gif See if you can try one at GG mate. I'm turning into a PRS convert. I'd like a 30th anniversary next, love the birds on the anniversary.

Cheers buddy

yeah, I do like PRS and the SE range is great from what Ive seen and played. I was tempted to buy the Bernie Marsden sig a while ago. Im really after a single coil tele next but after that.... maybe wink.gif


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