Botched Order On Musicians Friend .com, They lost my guitar :o Options

[Smikey2006]

So just looken for sum suggestions/ help here maybe. A few days ago i ordered my new 7 string. in the meantime i borrowed my lead guiatists 7 (same 1 im getting so i called it mine until mine arrived ) well now ive found out, that musiciansfriend .com butchered my order, lost my guitar, lost my money and i don't know what to do! ive emailed their customer support but i aint getting any help. and if they take my guitar and my money someoens gunna get hurt any ideas?

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[JCJXXL]

So just looken for sum suggestions/ help here maybe. A few days ago i ordered my new 7 string. in the meantime i borrowed my lead guiatists 7 (same 1 im getting so i called it mine until mine arrived ) well now ive found out, that musiciansfriend .com butchered my order, lost my guitar, lost my money and i don't know what to do! ive emailed their customer support but i aint getting any help. and if they take my guitar and my money someoens gunna get hurt any ideas?

This sounds like it may have a better chance of getting resolved if you make a phone call instead of an email. Also insist on speaking to the supervisor/manager. Don't deal with the pee-ons. Deal with someone who has decision making skills.

Hopefully that will start the ball rolling in the right direction. If they don't want to resolve the issue by shipping a new guitar, refunding your money,etc. then I am sure a letter on an attorney's letterhead may help persuade them. Alot of people shop there so I would be surprised if they refuse to work with you on a resolution.

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[Ron]

How did you pay? If it's by trackable means you'll be able to prove they got the money, so there shouldn't be anything to worry about.

Ron

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[Smikey2006]

yea ive contacted them by phone and stuff im currently e-mailing back and forth with a guy. i paid by paypal so ive got proof enough, they have said they refunded my money, but i still got billed soo im sorta angry.

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