Recovering Infected Documents, Help needed |
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Mar 27 2009, 02:42 AM
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Scan the jump drive with Malwarebytes. I bet it gets rid of it. I have had this happen a lot lately and it never lets me down. AVG is useless for this.
EDIT: After reading up a little on your problem this may not work, but it sure won't hurt. Since docs are renamed they might be tough to recover. This post has been edited by kahall: Mar 27 2009, 02:45 AM -------------------- Had a guitar hanging, just about waist high, and we are going to play these things until the day we die. |
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Mar 27 2009, 04:23 AM
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In the link below you'll find lots of great free programs to solve your problem.
http://www.techsupportalert.com/ -------------------- |
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Mar 27 2009, 03:23 PM
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Thanks guys for replies, I will try that
 Any other solution?
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Mar 27 2009, 04:06 PM
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Unfortunately no solution Dejan, in those cases it is best to erase/remove the files. Possibly try with some other antivirus programs.
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Mar 27 2009, 05:37 PM
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I think Ivan is right here Dejan. Normally if the file was recoverable then AVG - or whatever the scanner is - would give a 'recover' option. Sadly most trojans - and I think worms - can't be repaired as they corrupt the entire content of the file. So a scanner can really only allow you to quarantine or delete the infected file
 .I think the best your friend can do is remove the malware from his pc - probably via safe mode with system restore turned off temporarily and then running the virus scanner. S/he will however have lost those infected files .
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Mar 28 2009, 02:38 AM
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Are the documents Microsoft Word?
I heard WordFIX is a Microsoft Word recovery software designed to restore corrupt or damaged document files back into new trouble free files. Safely recovers documents that have been infected by viruses. I've however never been infected / tried it myself. CODE http://www.word-fix.com/ Flobo Word Recovery is another, might want to google for them... As for getting re-infected, i don't know if that's a smart move? See what the virus/trojan does and stay offline on that computer if its sending/retrieving data. Also use Anti-spyware to clean up, if needed: Ad-Aware Personal CODE http://www.lavasoftusa.com/software/adaware/ and/or Spybot Search and Destroy CODE http://www.safer-networking.org/ --------------------  Play Games Arcade Take a break, Play Games! Play the best free online flash games at Aaron's Game Zone like Bloons Tower Defense 4! |
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Mar 30 2009, 04:58 PM
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QUOTE (Dejan Farkas @ Mar 29 2009, 01:52 PM)  And I'll make sure she knows what backup is for Make sure she uses incremental backups. Otherwise she'll just end up with an infected backup.However there's one thing you could try: Recovering the original files from the usb stick. It's possible that they are still there and recoverable. So you might be able to recover the files the same way you can undelete photos from a digital camera / flash card. PhotoRec is one software that can do this: http://www.cgsecurity.org/wiki/PhotoRec. And now worries, it's not just for photos. On the other hand, no virus protection, no proper backups and only one copy of the files on one PC AT WORK, that's pretty much negligence. Cheers, Jonas JCJXXL, I would always set up an infected computer from scratch. A) It's mostly not worth the effort to try to fix everything.  It's very difficult to be certain that the system is clean again. Who knows what other things they've smuggled onto your computer while they've had access.
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Mar 31 2009, 09:08 AM
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QUOTE (Dejan Farkas @ Mar 31 2009, 01:07 AM) I agree with you about the negligence, but there are many people who don't know much about computers, they have basic knowledge in word and excel and that's it. That's why I wrote at work. I understand that not everybody has advanced knowledge of computers. But if you have a company that works with computers you should have somebody there with advanced knowledge to make sure everything is backed up and as secure as possible. Otherwise that company and their customer data are at risk.What you describe sounds very weird. But then again malware is known to do very weird things (that's why computers should always be set up from scratch after infection). Anyway, I'm glad you saved the day!
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