A Resolution To My My Line 6 Variax 300 Story, FINALLY! |
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Jan 27 2009, 08:50 PM
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Read here for previous information: https://www.guitarmasterclass.net/guitar_fo...showtopic=23917
I'll try to keep it short... The Line 6 Service Department Manager (Mark) called me directly today. Mark explained that the only thing Line 6 would do for me is try to repair the guitar again (for the 5th time). I told him that wasn't an acceptable answer. At this point, I either wanted a new guitar or a total refund of my purchase price. To me, that's a load of crap. I'm sure Line 6 has enough money in the back to issue a refund. The guitar is only 14 months old and it's been in the shop for 10 of those months. I thanked Mark for his time and called Music123.com, the internet site I purchased the guitar from. The first customer service representative that I spoke with said that Music123 couldn't do anything because the guitar had been purchased 14 months ago. I asked to speak with his supervisor. I again explained my situation and again, they explained that couldn't do anything because the guitar had been purchased 14 months ago. I asked to speak with his supervisor. At this point, I'd reached the top level of customer service. I quickly explained my situation and she asked me if I would return the guitar for a store credit of the full purchase price. I agreed. Music123 has already e-mailed me a UPS return label and she said I'd get full store credit within 4 days. :w00t:  -------------------- My guitar bits on YouTube: <a href="https://www.youtube.com/duathlon70" target="_blank">https://www.youtube.com/duathlon70</a>
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purple hayes A Resolution To My My Line 6 Variax 300 Story Jan 27 2009, 08:50 PM
sigma7 pwn Jan 27 2009, 08:54 PM ztevie Great, should be the best solution, next to a cash... Jan 27 2009, 09:19 PM fatb0t Nice man Jan 27 2009, 09:31 PM Toni Suominen Glad to see that this is finally getting somewhere... Jan 27 2009, 09:43 PM Fran Happy ending! Nice, I'm glad to hear the p... Jan 27 2009, 09:45 PM tonymiro Glad it's been resolved in your favour .
Ch... Jan 27 2009, 09:49 PM MickeM Good for you! Jan 27 2009, 09:55 PM enforcer Yeah mate! I've been following your unfort... Jan 27 2009, 10:11 PM berko So what do you plan to spend your store credit on?... Jan 27 2009, 10:14 PM Tolek Sounds great! What guitar are you going to ge... Jan 27 2009, 10:18 PM Bogdan Radovic Sounds like a fairly happy ending!! Great ... Jan 27 2009, 11:46 PM Ivan Milenkovic Awesome mate, way to go! You did the right thi... Jan 28 2009, 01:11 AM
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