Logitech Webcam Problem
Phil66
Nov 22 2020, 09:00 PM
Learning Apprentice Player
Posts: 10.149
Joined: 5-July 14
From: The Black Country, England
Hello folks, I'm hoping this is going to be one of those quick fixes. Hopefully it's just some setting somewhere that I've forgotten about.

After the latest Logitech Capture update my camera doesn't record any sound, I use a USB box from the headphone output of my audio interface to reduce lag, it's been working fine for a long time then the update caused it to stop recording sound, even if I try to use the built-in mic on the camera. I'm having to record in my DAW and the manually sync the audio in my video editor which I do anyway, but for quick videos for Bootcamp or just to show something without too much faff, I just use the USB box as it greatly reduces sound sync.

Any ideas?

Thanks in advance.

Phil

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Phil66
Nov 29 2020, 10:42 AM
Learning Apprentice Player
Posts: 10.149
Joined: 5-July 14
From: The Black Country, England
It's sorted now buddy. I downloaded the latest (October 2020) version of Windows and installed that, all the drivers from the CD went on without a problem so I don't know why some were saying "not compatible with this chipset".

It detected the camera and installed the latest version of Logi Capture and the camera works, although I've only tested it with the built in mic but I can't see why it won't work with the headphones USB interface.

It's hard to fathom what went wrong with Capture when it's working now. I can only think something went awry in the registry during the installation.

I'm still finding the chipset issue with the drivers first time around a bit strange though.

Cheers

Phil

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This post has been edited by Phil66: Nov 29 2020, 07:47 PM


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Todd Simpson
Dec 1 2020, 04:15 AM
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Glad to hear it's working! It's always a gamble every time there is an update.

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Posts in this topic
- Phil66   Logitech Webcam Problem   Nov 22 2020, 09:00 PM
- - Todd Simpson   When you say USB BOX do you mean a second audio in...   Nov 23 2020, 01:59 AM
- - Phil66   Thanks Todd, This is what I use https://www.amazo...   Nov 23 2020, 08:40 AM
|- - Todd Simpson   I apologize if we are covering old ground here. As...   Nov 24 2020, 03:46 AM
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- - Phil66   Okay, I know the built-in mic is working because ...   Nov 23 2020, 09:03 PM
- - Phil66   You got it right with my gear buddy. I can't r...   Nov 24 2020, 08:45 AM
- - Caelumamittendum   If you need another program for recording video, y...   Nov 24 2020, 09:13 AM
- - PosterBoy   Duh! I never thought of recording video using ...   Nov 24 2020, 11:15 AM
- - Phil66   Thanks Ben and Matt, Ben, I think I tried OBS som...   Nov 24 2020, 12:47 PM
- - Phil66   Well it's recording sound but where from I don...   Nov 24 2020, 09:11 PM
|- - Todd Simpson   How about the newest version? https://www.logitec...   Nov 25 2020, 12:52 AM
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- - Phil66   Thanks Todd, Thing is it will use the same Captur...   Nov 25 2020, 08:26 AM
- - Phil66   Okay, I tried five legacy versions of Capture, inc...   Nov 25 2020, 10:33 PM
|- - Todd Simpson   How about using VLC as the capture utility? If it ...   Nov 25 2020, 10:41 PM
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- - Phil66   Thanks Todd, I've had VLC for a long time as ...   Nov 26 2020, 10:02 PM
|- - Todd Simpson   Is it possible your web cam has had some sort of f...   Nov 27 2020, 03:44 AM
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- - Phil66   Thanks Todd, As I said above, I tried the camera ...   Nov 27 2020, 09:52 AM
- - Phil66   Well, An hour and a half with Scan accessing my co...   Nov 27 2020, 11:40 PM
|- - Todd Simpson   I'm sure this can be sorted eventually. Logite...   Nov 28 2020, 09:30 PM
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