A Resolution To My My Line 6 Variax 300 Story, FINALLY! Options

[purple hayes]

Read here for previous information: https://www.guitarmasterclass.net/guitar_fo...showtopic=23917

I'll try to keep it short...

The Line 6 Service Department Manager (Mark) called me directly today. Mark explained that the only thing Line 6 would do for me is try to repair the guitar again (for the 5th time). I told him that wasn't an acceptable answer. At this point, I either wanted a new guitar or a total refund of my purchase price. To me, that's a load of crap. I'm sure Line 6 has enough money in the back to issue a refund. The guitar is only 14 months old and it's been in the shop for 10 of those months.

I thanked Mark for his time and called Music123.com, the internet site I purchased the guitar from. The first customer service representative that I spoke with said that Music123 couldn't do anything because the guitar had been purchased 14 months ago. I asked to speak with his supervisor. I again explained my situation and again, they explained that couldn't do anything because the guitar had been purchased 14 months ago. I asked to speak with his supervisor. At this point, I'd reached the top level of customer service. I quickly explained my situation and she asked me if I would return the guitar for a store credit of the full purchase price. I agreed. Music123 has already e-mailed me a UPS return label and she said I'd get full store credit within 4 days. :w00t:

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